Quote Actions in creating a new quotation

aizawaken
Tera Guru

Hi Team,

When I create a new quotation, Quote Action is fixed and set "add" as fixed value.
I think there are 2 options in Quote Action. "add" and "change" is prepared...

Does anyone know the way how to create a new quotation with having "change" value in Quote Action??

Thanks!

2 REPLIES 2

Pallavi55
ServiceNow Employee
ServiceNow Employee

When you create a quote through MACD on Sold Products, it will automatically create a quote with action as change.

aizawaken
Tera Guru

Hi @Pallavi55, thanks!
I just confirmed Sold Products list page, and let me clarify 2 points as below:

1. I could see the Modify, Suspend, Resume, and Disconnect buttons on the page, but they are all disabled,,, could you tell me the way to enable them??

2. Still I am wondering whether it will automatically create a quote? or an order??

Can I have your answers?