Hi All, Is there any guideline or best practice to follow while planning the Order data migration from other system(remedy), specifically for Completed Orders and In-fli*ght Orders ? @ShashankInamdar Thanks !Arunava
Hi all, Submitting a Customer Order through the TMF622 payload. Fulfilment flows are triggered, and in one of them i am trying to fetch the Order Line Item through the Service Order. Does anyone happen to know why this action, as it's configured, occ...
Hello Everyone,I've been receiving this error when trying to create a product offering through TMF's Open API. I will include my payload as well below just in case I was passing the wrong JSON body.if I send the request with an empty array of prodSpe...
Hi,I’m configuring MACD in our instance and noticed an issue with product inventory state transitions during the ordering process:When ordering a new product, the product inventory record is created under Sold products for the selected account. Upon ...
Hello All, We are creating Customer Order, Order Line Item, Product Item from Scripted Rest API(TMF). After completion of all records the sold prodcut is gets created. I want to know whether the Install base items also gets created from OOB script or...
Hi, I am trying place customer order for a Mobile Plan from CSM/FSM workspace. MSISDN is configured as a characteristic. I want to put validation on the format of MSISDN when an agent enters the same. Currently there is no option to specify the valid...
Hi all,I am facing the following issue. I am decomposing a model, and in one of the fulfillment flows, using the Action: Create Install base Item & Installed Product. This action as an input requires an Order Line Item, among other inputs.At the begi...
Hi All, I have created few Product Offerings, tagged to Categories and Catalog, then Published the Offerings. In CSM/FSM Configurable Workspace, I created an Order and would like to add the Product Offering. however the Catalog drop down does not sho...
Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...
Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...
Hi all, I am new to SOM. I am setting up a Product Offering Catalog, Product Offering Categories, and Product Offerings. Is there a way to control who can see which Product Offering, same as we do for Catalog Items? Thank you in advance.
I want to consolidate multiple form buttons in a workspace into one.I want to aggregate multiple form buttons into one using a Declarative Action, but the aggregate button I thought I created does not appear on the workspace. I would like to have onl...
Hi all, I am creating a payload through the TMF 622 API, for the Pacth. When submitting it, after the refresh of the UI (Customer Order) I am getting the following error message:The message appears only if I try to change the characteristic defined i...
