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Resolved! Validation of Product/Service Characteristics based on Input type

Hi, I am trying place customer order for a Mobile Plan from CSM/FSM workspace. MSISDN is configured as a characteristic. I want to put validation on the format of MSISDN when an agent enters the same. Currently there is no option to specify the valid...

snehapatel by Tera Contributor
  • 265 Views
  • 1 replies
  • 1 helpfuls

SOM- Product Catalog list is not showing the records

Hi All, I have created few Product Offerings, tagged to Categories and Catalog, then Published the Offerings. In CSM/FSM Configurable Workspace, I created an Order and would like to add the Product Offering. however the Catalog drop down does not sho...

Sales and Order Management

Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...

Sales and Order Management

Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...

AlexB64 by Tera Contributor
  • 357 Views
  • 2 replies
  • 0 helpfuls

Ability to Control User Visibility on Product Offerings

Hi all, I am new to SOM. I am setting up a Product Offering Catalog, Product Offering Categories, and Product Offerings. Is there a way to control who can see which Product Offering, same as we do for Catalog Items? Thank you in advance.

Price is not populating in the quote line item level

For My Product I have created price list. And Once I go to the product configurator in the quote and click on the customize button the price that is set it is visible. And once I click on Add button, it is not reflecting in the quote line item level....

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Connecting tasks in Order Fulfilment

Hi everyone,I have a few products in the catalog that can be ordered together or separately (all of them are standalone products, but we can create an order with a few of them). For each order I have a few general tasks that need to be created, and t...