I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow. I need to understand whether it's possible to configure products and their attributes in multiple langu...
I'm posting the below article as I found the existing documentation for using the Product Catalog on the Business portal to be fragmented and unclear. I'm hoping this will help others who are looking to utilise the OOTB Product Catalog to serve their...
Does ServiceNow SOMT provide out of the box capabilities to configure rules for lead scoring and lead qualification ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead scoring ...
Hello everyone,Is there any way to bulk publish or retire a product offering and product offering catalog? If yes, please share your ideas. Thanks,JK
I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow.Is it possible to configure promotions (e.g., for a specific use case or a particular product configurat...
I recently started working with SOM, and now I need to define contracts and agreements for customers. Is there a proper way to handle this?
Hi, I have a usecase to implement wherein the contract needs to be created which should include the product offers and the price adjustments. The contract is with the parent account. However, the price adjustments should be also made available to the...
I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...
I have a variable called total_cost in my MRVs, and I want to calculate the sum of total_cost across all rows. I’ve created another variable called total cost of all products, and the total of total_cost from each row should be reflected in this vari...
Hi All, I am working on Product Catalog API OOB functionality. I am facing issue while trying to break link or update Product Categories link using Product Catalog Open API.Let's take an example, I have created below Product Category Hierarchy or lin...
" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...
Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...
Hi, I want to trigger order enrichment flow when the Product Order is triggered via TMF-622 Product Order API. I have defined the order enrichment flow for the same. The order directly moves to 'New' state waiting for the approval. However the order ...
Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...
Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...
