Hi, I want to trigger order enrichment flow when the Product Order is triggered via TMF-622 Product Order API. I have defined the order enrichment flow for the same. The order directly moves to 'New' state waiting for the approval. However the order ...
Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...
Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...
ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...
I want to make some characteristics mandatory if certain conditions are met how can I achieve this using open state management? Compatibility rules are not working for me in UI level.
We're currently modifying the out-of-the-box script include to return an encoded query based on a combination of two fields. While the script works correctly when returning a single field condition, it fails when we append multiple conditions using t...
HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...
Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...
Going around in a circle and hopefully it's my misunderstanding. I am building a product offering, for example for a broadband connection.The service will have:1 realised service for setting up the configuration1 composed of for the rental of the ser...
Hello Expert, We have to integrate Orcale Cpq with SOM (sales and order managment ) servicenow using tmf622 API.Do you have technical document or integration code or setps, it will help us in integration. Appreciate any guidance or references you can...
We are implementing a use case where hardware and software products in the Product Inventory should be converted to Assets. I see the Assets related list on Account page, but I don't see the conversion happening OOTB. Is there a possibility that PI g...
Hi @ShashankInamdar , I am not able to post this question on your DYK article about the patch (Change & Cancels in Order Management)First of all, thank you for your article. I find it very useful.I have a question: what would be the best approach to ...
Hi everyone,I'm facing an issue where custom fields are not appearing in the Filters section. I have created the 'hanimireddy' field in my customer orders table, but it is missing from the Filters section.Has anyone encountered this issue before or h...
Hi All, Is there any guideline or best practice to follow while planning the Order data migration from other system(remedy), specifically for Completed Orders and In-fli*ght Orders ? @ShashankInamdar Thanks !Arunava
Hi all, Submitting a Customer Order through the TMF622 payload. Fulfilment flows are triggered, and in one of them i am trying to fetch the Order Line Item through the Service Order. Does anyone happen to know why this action, as it's configured, occ...
