Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...
Does anyone know from where the subflow "Add Sold Product to Contract and Entitlement" is being triggered?This is executing when an Order Line/Order is being set to completed. I can see that the internal name is referenced in script include: "Contrac...
Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...
We only use the ITSM application.In the Service Offering form, the ability is tie contracts to service offering is a one to one (instead of a list collector).We have multiple cases where this is needed.Can you please shed some light on this?thanks
Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any recom...
Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...
Hi Everyone, I was trying to setup the SOM module on my PDI. I have installed all the necessary plugins and have also loaded the demo data. But when I create a quote I am not able to see anything in the catalog tab, although the line items are visib...
I have created characteristics, product, service, resource specifications, product offering , product offering category, product offering catalog. while creating an order from CSM/FSM Workspace. I was not able to see the product offering even though...
Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...
Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...
I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...
Hi All,Can help me with which are the plugins needs to be installed for SOM in PDI, Any help is highly appreciated.
We are creating customer order where action is ADD(It is creating Customer Order-OrderLineItem-Product Order-ServiceOrders)- Working as per OOBWhile we are creating customer order where action is CHANGE(Providing external Product Inventory ID which ...
Hi Team, Can anyone suggest on possibility to trigger schedules for reports per customer wise from a single consolidated report consisting of records from all customers.
Hi,I am wondering what would be the best way to model products in the product offering catalog for order management, in case of products that would usually be sold in bigger quantities and would not need to be tracked individually as inventory.Is the...
