SOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Pricing Management

Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...

Resolved! Sales and Order Management (Product Catalog Management)

Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...

Screenshot 2025-09-17 122840.png
TharmeshK by Tera Contributor
  • 205 Views
  • 3 replies
  • 0 helpfuls

Need guidance on Account state update in Order Management

Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...

Open State Management - configInstance Payload issue

ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...

AjithSasi_0-1756712199745.png
Ajith Sasi by Tera Expert
  • 202 Views
  • 1 replies
  • 0 helpfuls

Issue triggering a fulfilment Flow from an Order

HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...

Product Offering Bundle

Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...

jayroprin by Tera Contributor
  • 475 Views
  • 2 replies
  • 0 helpfuls

Adding OLI/products based on characteristics selected

Going around in a circle and hopefully it's my misunderstanding. I am building a product offering, for example for a broadband connection.The service will have:1 realised service for setting up the configuration1 composed of for the rental of the ser...

PeterWiles by Kilo Sage
  • 227 Views
  • 1 replies
  • 0 helpfuls

Patch - fulfilment flows restriction

Hi @ShashankInamdar , I am not able to post this question on your DYK article about the patch (Change & Cancels in Order Management)First of all, thank you for your article. I find it very useful.I have a question: what would be the best approach to ...

bmedic by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls

Custom Fields Not Appearing in Platform Analytics Filter Section

Hi everyone,I'm facing an issue where custom fields are not appearing in the Filters section. I have created the 'hanimireddy' field in my customer orders table, but it is missing from the Filters section.Has anyone encountered this issue before or h...

HanimiReddP by Tera Contributor
  • 467 Views
  • 1 replies
  • 0 helpfuls