How to install SOM module in PDI
Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj
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Forum Posts
Support for multi site quoting
Hi, Is multi site quoting supported currently? The requirement is to allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha
Demo data for SD-WAN Product Catalog in Sales and Order Management?
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Resolved! Convert lead to account action/button: How to take new custom fields in the lead form into account
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Resolved! Not able to order product offerings from Business Portal
I am new to OMT in ServiceNow . I have created Product catalogs and Product Offerings under that catalog on our ServiceNow instance. As an Admin, under the CSM/FSM Configurable Workspace I am able to place order from published offerings using Add/Cu...
demo data about attribute propagation in SOM
In the Order Management Fundamentals (Washington) course's Attribute Propagation class, I can't find the demo file motioned in the demo video. I also can't explore them from the demo instance because the instance even haven't the SOM relative plugin....
Modeling a Product Offering with multiple Product Specifications in ServiceNow TMT/SOM
Hello Community,I am working on ServiceNow Sales and SOM (TMT) and trying to model a product offering.Scenario:I have a single offering called “Home Bundle Silver”, which includes multiple components:• Broadband• Video• Home PhoneEach of these compon...
Marking the product offering characteristics as read only when placing the customer order in CSM/FSM
Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...
Use of product model, service model in Service Specifications, Resource Specifications in SOMT
Hi, In the demo data, I have observed that many of the service specifications, resource specifications have associated product models & service models. Also during CI creation in the fulfilment flows the model ID is referred. In context of this : My ...
Consolidating resource orders in SOMT
Hi, I am implementing a product offering for mobile product which includes SIM. The requirement states that the customer should be able to place order for 10 mobile subscriptions. The customer adds the mobile offer and increases the quantity to 10. T...
Is it possible to create rules that control the minimum discounted price by combining Offers?
I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...
CPQ Certification
I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...
Pricing Management
Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...
Multi-Relationship Configuration Between Lead, Opportunity, and Quote Management
ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...
Resolved! Product configuration in multiple languages
I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow. I need to understand whether it's possible to configure products and their attributes in multiple langu...
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