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Open State Management - configInstance Payload issue

ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...

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Ajith Sasi by Tera Expert
  • 135 Views
  • 1 replies
  • 0 helpfuls

Issue triggering a fulfilment Flow from an Order

HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...

Product Offering Bundle

Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...

jayroprin by Tera Contributor
  • 388 Views
  • 2 replies
  • 0 helpfuls

Adding OLI/products based on characteristics selected

Going around in a circle and hopefully it's my misunderstanding. I am building a product offering, for example for a broadband connection.The service will have:1 realised service for setting up the configuration1 composed of for the rental of the ser...

PeterWiles by Kilo Sage
  • 173 Views
  • 1 replies
  • 0 helpfuls

Patch - fulfilment flows restriction

Hi @ShashankInamdar , I am not able to post this question on your DYK article about the patch (Change & Cancels in Order Management)First of all, thank you for your article. I find it very useful.I have a question: what would be the best approach to ...

bmedic by Tera Contributor
  • 160 Views
  • 1 replies
  • 0 helpfuls

Custom Fields Not Appearing in Platform Analytics Filter Section

Hi everyone,I'm facing an issue where custom fields are not appearing in the Filters section. I have created the 'hanimireddy' field in my customer orders table, but it is missing from the Filters section.Has anyone encountered this issue before or h...

HanimiReddP by Tera Contributor
  • 406 Views
  • 1 replies
  • 0 helpfuls

Resolved! Guidance on Product Inventory State Transitions during MACD

Hi,I’m configuring MACD in our instance and noticed an issue with product inventory state transitions during the ordering process:When ordering a new product, the product inventory record is created under Sold products for the selected account. Upon ...

KateI by Tera Contributor
  • 1001 Views
  • 6 replies
  • 3 helpfuls

Creation of install base item from product order

Hello All, We are creating Customer Order, Order Line Item, Product Item from Scripted Rest API(TMF). After completion of all records the sold prodcut is gets created. I want to know whether the Install base items also gets created from OOB script or...

ShreyasB by Tera Contributor
  • 210 Views
  • 1 replies
  • 0 helpfuls