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Customer Order Approvals Using Advanced Approval Management (AAM)
Hi All, Has anyone implemented Advanced Approval Management (AAM) for the Customer Order journey?I’ve been able to configure approval rules, triggers, and multi-level approvals for Quotes, but I’m looking for guidance, documentation, or implementatio...
Advanced Approval managememt implemented for Orders
Hi All, Has anyone implemented Advanced Approval Management (AAM) for the Customer Order journey?I’ve been able to configure approval rules, triggers, and multi-level approvals for Quotes, but I’m looking for guidance, documentation, or implementatio...
Resolved! Support for multi site quoting
Hi, Is multi site quoting supported currently? The requirement is to allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha
Sales and Order Mangement (SOM) servicenow
What is SOM?ServiceNow Sales & Order Management and its telecommunications-specific extension, represent a powerful, end-to-end platform designed to streamline the entire Lead-to-Cash lifecycle. By unifying product catalog management, Configure-Pric...
Logik scripting
How to code in logik.io. I have a requirement to auto update a field based on other field and multiply with certain number. this can be achieved by directly giving the values in the rules but i want to explore the advanced option. But I want to under...
CSM Case SLA – Why only Resolution SLA is attached, not Response SLA?
Hello Community,In CSM, when I create a case (either from the portal or directly in a PDI), I notice that only the Resolution SLA is attached to the case. The Response SLA is not getting added.My question is:Why is only the Resolution SLA attached by...
Product Catalog Offerings are not displayed in CSM/FSM Workspace during Quote/Order creation
Hello Community, I have configured Product Catalog and Product Offerings with the relevant pricing and the Offerings were selectable during Quote or Order creation via the CSM/FSM Workspace, when suddenly they disappeared. Now none of the published c...
" Set decomposition to not relevant " causing issues with Order Line Decomposition
The Business Rule "Set decomposition to not relevant " on Order Line Item is preventing from OLIS and Orders from decomposing because the Customer Order looks at order line items that are not set to this statusNote sure if anyone else has run into th...
Working sample payload structures for new Char types
Hey Experts, can anyone help me in getting working sample payloads of the newly added Char types for TMF622.
Product Catalog on Consumer Portal
Has anyone rolled out the Product Catalog on the Consumer Portal so that households and consumers can browse through and order items? Curious if this has been done. If not, what is your current order intake process for consumers needing to order prod...
Product Picker in CPQ - how the product picker options are mapped to a product
Hi, When the product picker is created - product options, options fields and bulk actions are defined. How the actual product offerings/products are mapped to the product options so that when the quote line items are created, correct product is ref...
Price is not populating in the catalog selection page
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
Reusing Same Product Specification Across Multiple Product Offers in a Bundle – Characteristic Value
Hi Experts,I am facing a challenge in Product Modeling (CME) and would appreciate your insights or recommendations.I have modeled a Bundle Product Offer that contains three child products. Out of these, two child Product Offers (PO1 and PO2) are func...
Adjust the pricing of the child product offer based on the attribute value of parent product offer
Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...