Hi All, I am working on Product Catalog API OOB functionality. I am facing issue while trying to break link or update Product Categories link using Product Catalog Open API.Let's take an example, I have created below Product Category Hierarchy or lin...
" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...
Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...
Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...
Hi, I want to trigger order enrichment flow when the Product Order is triggered via TMF-622 Product Order API. I have defined the order enrichment flow for the same. The order directly moves to 'New' state waiting for the approval. However the order ...
Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...
Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...
ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...
I want to make some characteristics mandatory if certain conditions are met how can I achieve this using open state management? Compatibility rules are not working for me in UI level.
We're currently modifying the out-of-the-box script include to return an encoded query based on a combination of two fields. While the script works correctly when returning a single field condition, it fails when we append multiple conditions using t...
HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...
Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...
Going around in a circle and hopefully it's my misunderstanding. I am building a product offering, for example for a broadband connection.The service will have:1 realised service for setting up the configuration1 composed of for the rental of the ser...
Hello Expert, We have to integrate Orcale Cpq with SOM (sales and order managment ) servicenow using tmf622 API.Do you have technical document or integration code or setps, it will help us in integration. Appreciate any guidance or references you can...
We are implementing a use case where hardware and software products in the Product Inventory should be converted to Assets. I see the Assets related list on Account page, but I don't see the conversion happening OOTB. Is there a possibility that PI g...
