Price is not populating in the catalog selection page
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
Forum Posts
Reusing Same Product Specification Across Multiple Product Offers in a Bundle – Characteristic Value
Hi Experts,I am facing a challenge in Product Modeling (CME) and would appreciate your insights or recommendations.I have modeled a Bundle Product Offer that contains three child products. Out of these, two child Product Offers (PO1 and PO2) are func...
Product Catalog on Consumer Portal
Has anyone rolled out the Product Catalog on the Consumer Portal so that households and consumers can browse through and order items? Curious if this has been done. If not, what is your current order intake process for consumers needing to order prod...
Adjust the pricing of the child product offer based on the attribute value of parent product offer
Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...
Product Offering Bundled Quantity to Not Cascade to Child Line Items?
Does SOM support a configurable bundle where the parent line item has its own independent quantity and price, while optional child line items maintain absolute independent quantities and are not multiplied by the parent quantity for pricing? For exam...
Not able to get an App (Order Management Portal) installed in Training Instance
Hey guys,I could not get this installed as I was trying to setup a Business Portal for some of my learnings in serviceNow University. No error but simply installation failed message. Any clue what I could be doing wrong.Product Catalog Management Por...
Product Inventory - no hierarchical view in CSM
Hi All, I'm very new with Service Now and I got 2 basic questions.Premise:we are building our product model through a hierarchy of product offerings (and Service Specs in turn)Root PO|- Child Rate Plan|- Data Options..QuestionsWhen I set crate an ADD...
Resolved! demo data about attribute propagation in SOM
In the Order Management Fundamentals (Washington) course's Attribute Propagation class, I can't find the demo file motioned in the demo video. I also can't explore them from the demo instance because the instance even haven't the SOM relative plugin....
Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)
Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...
" Set decomposition to not relevant " causing issues with Order Line Decomposition
The Business Rule "Set decomposition to not relevant " on Order Line Item is preventing from OLIS and Orders from decomposing because the Customer Order looks at order line items that are not set to this statusNote sure if anyone else has run into th...
Resolved! Product Catalog is not populating in the Product Configurator UI at Opportunity/Quote screens
Hello All,I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:1. Product Catalog M...
Price is not populating in the catalog selection page
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
Clarification on Usage of Work Notes and Additional Comments in Order Line (SOM)
Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...
Sublflow - Add Sold Product to Contract and Entitlement
Does anyone know from where the subflow "Add Sold Product to Contract and Entitlement" is being triggered?This is executing when an Order Line/Order is being set to completed. I can see that the internal name is referenced in script include: "Contrac...
Feasibility of Using CPQ Transaction Manager Without Salesforce Integration
Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...