Sales and Order Management
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Activity in Sales and Order Management

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Product Offerings in Contract Not Shown

Hi, I have a usecase to implement wherein the contract needs to be created which should include the product offers and the price adjustments. The contract is with the parent account. However, the price adjustments should be also made available to the...

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Resolved! How to access MRVS variables (on Change Script)- Record Producer

I have a variable called total_cost in my MRVs, and I want to calculate the sum of total_cost across all rows. I’ve created another variable called total cost of all products, and the total of total_cost from each row should be reflected in this vari...

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Update data using Product Catalog Open API

Hi All, I am working on Product Catalog API OOB functionality. I am facing issue while trying to break link or update Product Categories link using Product Catalog Open API.Let's take an example, I have created below Product Category Hierarchy or lin...

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Introduction to ServiceNow SOM (Sales and Order Management) Implementation

Introduction to ServiceNow SOM Implementation   1. Introduction Sales Order Management (SOM) is a critical business process that involves the administration of sales orders from the initial order placement through to fulfillment and delivery. It enco...

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Pricing Management

Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...

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Resolved! Sales and Order Management (Product Catalog Management)

Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...

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Resolved! Order Enrichment flow not triggerred when Product Order placed via TMF 622

Hi, I want to trigger order enrichment flow when the Product Order is triggered via TMF-622 Product Order API. I have defined the order enrichment flow for the same. The order directly moves to 'New' state waiting for the approval. However the order ...

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SOM - Display of product offerings catalog loads indefinitely

Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...

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Need guidance on Account state update in Order Management

Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...

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Open State Management - configInstance Payload issue

ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...

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