I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...
Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...
Hi everyone,We are considering using SOM (Sales and Order Management) to build an internal Lead-to-Cash process.Our product master is planned to be centered on Product Offering / Product Specification. In our business, the downstream process changes ...
Hi,I am wondering what would be the best way to model products in the product offering catalog for order management, in case of products that would usually be sold in bigger quantities and would not need to be tracked individually as inventory.Is the...
Hello, In the Quote Line Items, currencies appear differently for different users—some see values in USD while others see them in INR. On what basis is the currency determined for line items? Additionally, how can we standardize the currency across a...
Hello, After upgrading the SOMT plugin from below versionssn_csm_price_mtrxPricing Matrix Management8.0.0 9.1.0 sn_csm_pricingPrice Management14.0.0 15.1.0 OOB Pricing adjustment functionality is not working and also price adjustment tab disappeared ...
Hello Community,I am working on ServiceNow Sales and SOM (TMT) and trying to model a product offering.Scenario:I have a single offering called “Home Bundle Silver”, which includes multiple components:• Broadband• Video• Home PhoneEach of these compon...
I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...
Hi, Is multi site quoting supported currently? The requirement is to allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha
We are looking to build SD-WAN Product model in Order Management where Product Offering, Product Specifications, Resource Specifications would be built. Is there any OOTB demo data of SD-WAN or other Product catalog provided by ServiceNow? Any demo v...
Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj
Hello All,I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:1. Product Catalog M...
Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...
Hi all, we are struggeling to find the respective config options to take new custom fields, which we have added to the lead form and account table, into consideration when converting leads to accounts using the ootb button/action. We would like to ac...
I am new to OMT in ServiceNow . I have created Product catalogs and Product Offerings under that catalog on our ServiceNow instance. As an Admin, under the CSM/FSM Configurable Workspace I am able to place order from published offerings using Add/Cu...
