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Sales and Order Management
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Pricing Management

Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...

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Sales and Order Management (Product Catalog Management)

Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...

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SOM - Display of product offerings catalog loads indefinitely

Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...

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Need guidance on Account state update in Order Management

Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...

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Open State Management - configInstance Payload issue

ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...

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Issue triggering a fulfilment Flow from an Order

HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...

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Product Offering Bundle

Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...

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Adding OLI/products based on characteristics selected

Going around in a circle and hopefully it's my misunderstanding. I am building a product offering, for example for a broadband connection.The service will have:1 realised service for setting up the configuration1 composed of for the rental of the ser...

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We have to integrate orcale Cpq with SOM servicenow using tmf622

Hello Expert, We have to integrate Orcale Cpq with SOM (sales and order managment ) servicenow using tmf622 API.Do you have technical document or integration code or setps, it will help us in integration. Appreciate any guidance or references you can...

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