Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.
If you use the Business Portal with Sales CRM, you may have noticed its documentation spread across different areas of the doc site over time. Over the past several releases, we've reorganized and expanded the Business Portal content for Sales CRM...
I need to raise a support ticket for an issue but getting an error while accessing support site. Please let me know if you face similar error and what is the resolution.
ServiceNow Sales CRM · Business Portal Self-Service in Sales CRM: What Your Customers Can Do in the Business Portal B2B customers don't want to pick up the phone for every order, quote, or invoice question. ServiceNow's Business Portal gives them ...
Introduction to ServiceNow SOM Implementation 1. Introduction Sales Order Management (SOM) is a critical business process that involves the administration of sales orders from the initial order placement through to fulfillment and delivery. It enco...
Hi All, Has anyone implemented Advanced Approval Management (AAM) for the Customer Order journey?I’ve been able to configure approval rules, triggers, and multi-level approvals for Quotes, but I’m looking for guidance, documentation, or implementatio...
Hi All, Has anyone implemented Advanced Approval Management (AAM) for the Customer Order journey?I’ve been able to configure approval rules, triggers, and multi-level approvals for Quotes, but I’m looking for guidance, documentation, or implementatio...
Hi, Is multi site quoting supported currently? The requirement is to allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha
What is SOM?ServiceNow Sales & Order Management and its telecommunications-specific extension, represent a powerful, end-to-end platform designed to streamline the entire Lead-to-Cash lifecycle. By unifying product catalog management, Configure-Pric...
Partner Relationship Management PRM Use Cases: Enabling Partner-Led Revenue on ServiceNow Channel partners are central to how many enterprises grow. Whether you're selling through resellers, co-selling alongside partners, or leveraging referra...
Something intelligent is coming. AI-powered capabilities for Partner Relationship Management Coming Soon! Content coming soon! Subscribe to stay in the loop When this article is updated with live AI capabilities content, yo...
Quote Self-Servicein the Partner Portal Partners can now configure, price, and submit quotes end-to-end — directly from the Partner Portal. No handoffs. No waiting. Just faster deals and a better partner experience. Overview What Is Quote Sel...
How to code in logik.io. I have a requirement to auto update a field based on other field and multiply with certain number. this can be achieved by directly giving the values in the rules but i want to explore the advanced option. But I want to under...
Hello Community,In CSM, when I create a case (either from the portal or directly in a PDI), I notice that only the Resolution SLA is attached to the case. The Response SLA is not getting added.My question is:Why is only the Resolution SLA attached by...
Partner Relationship Management (PRM)Core Features Partner Relationship Management (PRM) enables enterprise organizations to centrally manage and optimize relationships with external channel partners — resellers, distributors, system integrators...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 2 weeks ago | ||
| 06-18-2026 08:03 AM | ||
| 06-10-2026 05:33 AM | ||
| 05-20-2026 11:59 PM | ||
| 05-11-2026 11:14 PM |