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Sales and Order Management
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Activity in Sales and Order Management

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CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned.  I'm from old school BigMachines quoting and...

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Pricing Management

Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...

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Resolved! Product configuration in multiple languages

I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow. I need to understand whether it's possible to configure products and their attributes in multiple langu...

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How to bulk publish or retire a product offering

Hello everyone,Is there any way to bulk publish or retire a product offering and product offering catalog? If yes, please share your ideas. Thanks,JK

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Resolved! servicenow Sales and order management catalogs promotions

I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow.Is it possible to configure promotions (e.g., for a specific use case or a particular product configurat...

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Product Offerings in Contract Not Shown

Hi, I have a usecase to implement wherein the contract needs to be created which should include the product offers and the price adjustments. The contract is with the parent account. However, the price adjustments should be also made available to the...

  • Question

Update records using MRVS and Record Producer( Scoped Application)

I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() {    var orderSysId = producer.choose_your_order;  var orderGR = new GlideRecord('sn_ind_t...

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Resolved! How to access MRVS variables (on Change Script)- Record Producer

I have a variable called total_cost in my MRVs, and I want to calculate the sum of total_cost across all rows. I’ve created another variable called total cost of all products, and the total of total_cost from each row should be reflected in this vari...

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Update data using Product Catalog Open API

Hi All, I am working on Product Catalog API OOB functionality. I am facing issue while trying to break link or update Product Categories link using Product Catalog Open API.Let's take an example, I have created below Product Category Hierarchy or lin...

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Introduction to ServiceNow SOM (Sales and Order Management) Implementation

Introduction to ServiceNow SOM Implementation   1. Introduction Sales Order Management (SOM) is a critical business process that involves the administration of sales orders from the initial order placement through to fulfillment and delivery. It enco...

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