Hi all, we are struggeling to find the respective config options to take new custom fields, which we have added to the lead form and account table, into consideration when converting leads to accounts using the ootb button/action. We would like to ac...
Hello Community,I am working on ServiceNow Sales and SOM (TMT) and trying to model a product offering.Scenario:I have a single offering called âHome Bundle Silverâ, which includes multiple components:⢠Broadband⢠Video⢠Home PhoneEach of these compon...
Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...
Hi, In the demo data, I have observed that many of the service specifications, resource specifications have associated product models & service models. Also during CI creation in the fulfilment flows the model ID is referred. In context of this : My ...
Hi, I am implementing a product offering for mobile product which includes SIM. The requirement states that the customer should be able to place order for 10 mobile subscriptions. The customer adds the mobile offer and increases the quantity to 10. T...
I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...
I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...
Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...
ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...
Iâve recently started working with SOM, and Iâm setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow. I need to understand whether it's possible to configure products and their attributes in multiple langu...
I'm posting the below article as I found the existing documentation for using the Product Catalog on the Business portal to be fragmented and unclear. I'm hoping this will help others who are looking to utilise the OOTB Product Catalog to serve their...
Does ServiceNow SOMT provide out of the box capabilities to configure rules for lead scoring and lead qualification ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead scoring ...
Iâve recently started working with SOM, and Iâm setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow.Is it possible to configure promotions (e.g., for a specific use case or a particular product configurat...
