My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
Hi Experts,I am facing a challenge in Product Modeling (CME) and would appreciate your insights or recommendations.I have modeled a Bundle Product Offer that contains three child products. Out of these, two child Product Offers (PO1 and PO2) are func...
Has anyone rolled out the Product Catalog on the Consumer Portal so that households and consumers can browse through and order items? Curious if this has been done. If not, what is your current order intake process for consumers needing to order prod...
Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...
Does SOM support a configurable bundle where the parent line item has its own independent quantity and price, while optional child line items maintain absolute independent quantities and are not multiplied by the parent quantity for pricing? For exam...
Hey guys,I could not get this installed as I was trying to setup a Business Portal for some of my learnings in serviceNow University. No error but simply installation failed message. Any clue what I could be doing wrong.Product Catalog Management Por...
Hi All, I'm very new with Service Now and I got 2 basic questions.Premise:we are building our product model through a hierarchy of product offerings (and Service Specs in turn)Root PO|- Child Rate Plan|- Data Options..QuestionsWhen I set crate an ADD...
In the Order Management Fundamentals (Washington) course's Attribute Propagation class, I can't find the demo file motioned in the demo video. I also can't explore them from the demo instance because the instance even haven't the SOM relative plugin....
Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...
SOM Project Business Objectives: SOM projects need to be rooted in clear business objectives. What problems are we trying to solve, and how are they measured? Becoming measurably easier to do business with: Be specific on what this means; it can vary...
CRM Execution Capability Comparison This comparison of ServiceNow vs Salesforce CRM execution capability is grounded in tier-1 analyst research including Gartner Magic Quadrant 2024, Forrester Wave 2025, IDC, Everest Group, G2, and TrustRadius, comb...
Alert to all ServiceNow Architects, BAs, and Developers! This handout simplifies ServiceNow Order Management (SOM) and the complete Order-to-Fulfillment journey in a clear, system-driven way.It covers order capture, decomposition, orchestration, and ...
Salesforce’s 2-level DRO relies on flat task orchestration, often requiring custom logic, while ServiceNow’s 5-level hierarchical DRO structurally separates product, service, and resource execution.This deeper architecture allows ServiceNow to automa...
Attention developers, architects, and enthusiasts interested in ServiceNow CRM. Here is a powerful handout that visualizes the end-to-end Lead-to-Cash data architecture.This diagram illustrates how ServiceNow integrates CRM, Order Management, Fulfill...
Salesforce has long led the front office with powerful sales and marketing capabilities, but today the real enterprise challenge is not selling, it’s execution.ServiceNow is emerging as the stronger platform by connecting sales to fulfillment, servic...
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