Sales and Order Management

How can I tie multiple contracts to the same service offering

We only use the ITSM application.In the Service Offering form, the ability is tie contracts to service offering is a one to one (instead of a list collector).We have multiple cases where this is needed.Can you please shed some light on this?thanks

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Resolved! Hi All , Good Day ! I'm starting to learn about sales and order management since my project is base

Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any recom...

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Adjust the pricing of the child product offer based on the attribute value of parent product offer

Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...

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Catalog not visible in PDI

Hi Everyone, I was trying to setup the SOM module on my PDI. I have installed all the necessary plugins and have also loaded the demo data. But when I create a quote I am not able to see anything in the catalog tab, although the line items are visib...

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Facing issue with product offering

I have created characteristics, product, service, resource specifications, product offering , product offering category, product offering catalog. while creating an order from CSM/FSM Workspace. I was not able to see the product offering even though...

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Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)

Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...

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Sublflow - Add Sold Product to Contract and Entitlement

Does anyone know from where the subflow "Add Sold Product to Contract and Entitlement" is being triggered?This is executing when an Order Line/Order is being set to completed. I can see that the internal name is referenced in script include: "Contrac...

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Resolved! Regarding order decomposition

Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...

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Is it possible to create rules that control the minimum discounted price by combining Offers?

I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...

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Resolved! plugins are needs to be installed for Sales and Order Management

Hi All,Can help me with which are the plugins needs to be installed for SOM in PDI, Any help is highly appreciated.

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Resolved! In Customer order -change flow - service orders are getting generated - fallout task as well

We are creating customer order where action is ADD(It is creating Customer Order-OrderLineItem-Product Order-ServiceOrders)- Working as per OOBWhile we are creating customer order where action is CHANGE(Providing external Product Inventory ID which ...

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Scheduling the reports customer specific from a consolidate report for all customers

Hi Team, Can anyone suggest on possibility to trigger schedules for reports per customer wise from a single consolidated report consisting of records from all customers.

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Inventory Guidance

Hi,I am wondering what would be the best way to model products in the product offering catalog for order management, in case of products that would usually be sold in bigger quantities and would not need to be tracked individually as inventory.Is the...

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Resolved! CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...

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In SOM Product Offering, is there an OOTB way to identify “in-house vs resale” (incl. physical goods

Hi everyone,We are considering using SOM (Sales and Order Management) to build an internal Lead-to-Cash process.Our product master is planned to be centered on Product Offering / Product Specification. In our business, the downstream process changes ...

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