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Sales and Order Management
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Activity in Sales and Order Management
Sublflow - Add Sold Product to Contract and Entitlement
Does anyone know from where the subflow "Add Sold Product to Contract and Entitlement" is being triggered?This is executing when an Order Line/Order is being set to completed. I can see that the internal name is referenced in script include: "Contrac...
- Question
Resolved! Regarding order decomposition
Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...
- Question
Is it possible to create rules that control the minimum discounted price by combining Offers?
I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...
- Question
Resolved! plugins are needs to be installed for Sales and Order Management
Hi All,Can help me with which are the plugins needs to be installed for SOM in PDI, Any help is highly appreciated.
- Question
Resolved! In Customer order -change flow - service orders are getting generated - fallout task as well
We are creating customer order where action is ADD(It is creating Customer Order-OrderLineItem-Product Order-ServiceOrders)- Working as per OOBWhile we are creating customer order where action is CHANGE(Providing external Product Inventory ID which ...
- Question
Facing issue with product offering
I have created characteristics, product, service, resource specifications, product offering , product offering category, product offering catalog. while creating an order from CSM/FSM Workspace. I was not able to see the product offering even though...
- Question
Scheduling the reports customer specific from a consolidate report for all customers
Hi Team, Can anyone suggest on possibility to trigger schedules for reports per customer wise from a single consolidated report consisting of records from all customers.
- Question
Inventory Guidance
Hi,I am wondering what would be the best way to model products in the product offering catalog for order management, in case of products that would usually be sold in bigger quantities and would not need to be tracked individually as inventory.Is the...
- Question
Resolved! CPQ Certification
I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...
- Question
Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)
Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...
- Question
In SOM Product Offering, is there an OOTB way to identify “in-house vs resale” (incl. physical goods
Hi everyone,We are considering using SOM (Sales and Order Management) to build an internal Lead-to-Cash process.Our product master is planned to be centered on Product Offering / Product Specification. In our business, the downstream process changes ...
- Question
Resolved! Quote line item currency
Hello, In the Quote Line Items, currencies appear differently for different users—some see values in USD while others see them in INR. On what basis is the currency determined for line items? Additionally, how can we standardize the currency across a...
- Question
Issue with the Pricing Adjustments in SOMT
Hello, After upgrading the SOMT plugin from below versionssn_csm_price_mtrxPricing Matrix Management8.0.0 9.1.0 sn_csm_pricingPrice Management14.0.0 15.1.0 OOB Pricing adjustment functionality is not working and also price adjustment tab disappeared ...
- Question
Modeling a Product Offering with multiple Product Specifications in ServiceNow TMT/SOM
Hello Community,I am working on ServiceNow Sales and SOM (TMT) and trying to model a product offering.Scenario:I have a single offering called “Home Bundle Silver”, which includes multiple components:• Broadband• Video• Home PhoneEach of these compon...
- Question
Resolved! Support for multi site quoting
Hi, Is multi site quoting supported currently? The requirement is to allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha
- Question
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Unanswered questions
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| 2 weeks ago | ||
| 02-08-2026 09:03 PM | ||
| 02-08-2026 03:34 PM | ||
| 12-22-2025 09:33 PM |
