Validation of Product/Service Characteristics based on Input type

[snehapatel]

Hi,

I am trying place customer order for a Mobile Plan from CSM/FSM workspace. MSISDN is configured as a characteristic. I want to put validation on the format of MSISDN when an agent enters the same. Currently there is no option to specify the validations when you are defining characteristics or associating it to any specifications. Kindly suggest how can we add the validations.

Thanks,

Sneha

[Kenta Koizumi · Accepted solution]

Hi @snehapatel 

As you mentioned, In the Product Catalog, ServiceNow does not provide strict built-in validation for Characteristics out of the box.
To enforce a specific input format, you need to implement custom validation using Client Scripts or Business Rules.