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Blog Articles

How to Repair SLAs in Kingston

Have you ever input the incorrect duration, forgot to add a pause condition, or made a mistake when implementing SLAs in ServiceNow? Even worse, did user requirements change after SLAs were implemente...

Kingston Upgrade Planning Checklist

Community!Ran across the link to the Kingston Upgrade Planning Checklist within the Release Notes. It was tucked-away at the bottom of the page, so, I thought it might be a good idea to post the link....

Decoding SLA Condition Types

Ever wonder why your SLAs cancel unnecessarily, fire and complete with a 1 second duration, or won't fire. The root cause may be your SLA Condition Type. Check-out my video below on how to check and t...

SLAs in Kingston just got way better!

ServiceNow just made SLAs more powerful by adding the ability to use the advanced condition operators Changes, Change to, and Changes from in SLA definition reset conditions.In the video below, I demo...

ServiceNow Video: How to Create SLAs

Community!In the segment below, I address the user's question from a previous ServiceNow Community Post.More specifically, I created 3 SLAs to address the Acknowledgement of the Incident Ticket, The S...