In this use case, we are considering what seems to be a very common use case:As a Demand/Project Manager or other requestor, i need a resource or resources for NNN hours from Group "A". A Resource Manager will make the determination of exactly who w...
Issue From Yokohama onwards, Platform analytics has made it mandatory to share a dashboard with the workspace in order to view it in the workspace. Resolution steps: 1. Navigate to Platform Analytics -> Dashboards.2. Select the custom dashboard you...
ServiceNow offers two complementary and connected agile planning solutions—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached deck, you’ll get a p...
DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during futu...
( Please see updated recommendations for all Data Segmentation options at this new Vancouver release, SPM Article called Data Segmentation. ) SPM Teamspace Recommendations and Limitations Dated: Q3 2023 ServiceNow Docs - Teamspaces Teamspace RomeTe...
Out of the box, project and project task state choices are defined at Task table level. Users can define custom states for project and project task on their parent table (task or planned task) or on the direct tables. When defined at direct table lev...
This article is to understand, how #servicenow resource management provide value to customer. Lets consider some interesting use cases. Resource reports - “Where can i find resource resource reports that focus on resource availability, utilisation an...
How to Manage Post-Project Sustain Costs SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration; as such, there is no liability for ServiceNow to provide support,...
SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...
Hi Community Members, In the recent past I have seen many users struggling with the new way of capacity planning. In this article I would focus on capacity generation. Point to Remember: Capacity generation depends on the employee profile table b...
Dear all, While working on stories ServiceNow, has it ever happened that your story view changed to a OneOff view suddenly and you are unable to reset it back? And the view looks something like this.. unlike the traditional two column main secti...
Root Cause This issue is caused by a bug introduced in Jira versions 10.0.0+, where ASCII-encoded characters in webhook URLs are forcibly decoded. This affects how ServiceNow’s webhook-based ingestion interacts with Jira and breaks the expected U...
How to configure new custom actions on the action bar in “Planning” / “Details” Page? Custom actions on the “Planning” and “Details” page can be configured using action bar. Any custom action that is configured will appear with in the action bar (M...
This article focuses on how to: Build effective, meaningful targetsLink projects, demands, and epics directly to those targets in ServiceNow The goal is to drive real alignment between strategy and execution, and to make progress visible and acti...
How are costs calculated for Resource Plans? That is the million dollar question. Hopefully this article will reveal some of the mystery. *Bookmark this article for future reference. There are three COSTS associated with a Resource Plan: Planned co...
SPW Entities (Feedback, Product Ideas, Strategic Programs, Initiatives, etc.) Strategic planning workspace provides the experience to support end-end flow from ideation to execution planning. This article covers the definitions of various entities ...
Strategic & Portfolio Planning in SPM !!Please subscribe to this blog for up-to-date information on Strategic Planning!! Strategic Portfolio Management (SPM) empowers organizations to align work to strategy. Two powerful planning workspaces enab...
Issue: All the cards are not loading in Sprint tracking on Agile board for an Assignment group, only a few cards are loading or filter conditions are not considered completely in the sprint tracking. Resolution: This issue could be because of some ...
Overview Security Data Filters (SDFs) are integral to enforcing data access controls and compliance rules in ServiceNow. These filters define what data a user can see based on roles, conditions, or business logic. However, as filters grow in complex...
The State on any ServiceNow record is often one of the most important fields. The purpose of this article is to help an organization build process around the Project State and understand best practice around configuring the field. *Bookmark this arti...
ServiceNow
Steph Morillo
LisaLatour
