The AI Resource Finder helps you answer one question fast: who's the best person to fill this unassigned resource assignment? Instead of scanning your team manually, you get ranked recommendations and an AI rationale based on availability and past ex...
Introducing AI Identified Project Risks Now available in ServiceNow Project Workspace. AI analyzes your project data, detects emerging risks, and populates your RIDAC log automatically in transient state, complete with rationale and mitigation plan...
If you've recently started receiving automatic Project Insights emails, you may be wondering where they're coming from and how they're generated. If you're curious about how those got there or how to customize them to fit your organization's needs, t...
What is SAFe-to-EAP Migration? SAFe-to-EAP migration is a one-time process that moves your SAFe data like Portfolios, ARTs, Teams, PIs, Sprints, Epics, Features, Stories, and Tasks into the Enterprise Agile Planning (EAP) workspace, creating corre...
ServiceNow SPM Project Financial DiagnosticsFunctional Reference A comprehensive functional reference for the diagnostic & auto-fix framework that detects and repairs financial data discrepancies across Planned Cost, Actual Cost, Budget, E...
The cost_plan_breakdown table uses different currency rate types for different financial values to ensure accurate financial planning and reporting. 1. Planned Cost & Budget → Uses Reference Rate What is it? Planned costs and budgets use Budget Re...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Overview By default, the rm_defect and other custom tables in ServiceNow do not include an External Identifier field required for Jira/Azure DevOps (ADO) integration. To enable this, you must manually configure a reference field and extend the existi...
The Evolution Beyond Investment Portal For years, Investment Portal has been the go-to tool for tracking project status, health, and financials. It provides reliable reporting, but today’s organizations need more than status updates. ServiceNow’s Por...
Enterprise Agile Planning (EAP) in ServiceNow's Strategic Portfolio Management (SPM) Please subscribe to this blog for up-to-date information on EAP Welcome to the Enterprise Agile Planning (EAP) Guide. As organizations continue their business tr...
If you've been holding off on adopting the new financials experience in Project Workspace or Strategic Planning Workspace because your organization runs projects across multiple countries—this one's for you. The Problem We've All Been Working Aroun...
The Demand Conversion to EAP entities is available out-of-the-box from the 2025 December store release. For more details, please review: SPM Delta Deck for 2025 December Store and Zurich ReleaseCreate an Enterprise Agile Planning (EAP) entity from a ...
What it is Portfolio Insights is an AI capability inside the Strategic Planning Workspace (SPW) that reviews the planning items in a portfolio plan and flags the ones at risk of schedule problems. It was made first available in May 2026 release of No...
Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning? This guide gives you valuable information you can share with your team, including proven guidance and links to ke...
Most organizations running ServiceNow PPM eventually hit the same financial wall: managing budgets entirely from the bottom up at the demand or project level breaks down once you scale. When dealing with mature enterprise governance, you need a top...
10 Minutes to Improve SPM AI for Everyone Hey SPM community! We're running a short research study and would love your input. We're trying to understand how product owners and admins are experiencing SPM's AI features: what you're aware of, ...
Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure. Enterprise-wide...
Creating and Customising Status Reports and templates with Dynamic Tokens in Project Workspace Effective project management relies heavily on timely and accurate status reporting, and Project Workspace offers a powerful solution by allowing user...
This article documents the key system properties that govern SPM/Project Workspace financial behavior. Each property controls a distinct aspect of how costs, budgets, actuals, and currencies are calculated and stored. Core System Properties 1. Budg...
Introducing Project Q&A with 'Ask Now Assist' Now available in ServiceNow Project Workspace as part of June 2026 release. Ask questions about your project in natural language and get instant, data-driven answers. No more searching through tabs, rep...
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Steph Morillo
LisaLatour
