Resource Management in SPM Please subscribe to this blog for up-to-date information on Resource Management Workspace Latest Updates (August 2025) Check out the on-demand section on Community to review recent Resource Management Workspace ser...
Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure. Enterprise-wide...
How to Manage Project Capitalized Costs We frequently hear the question 'How to Manage Project Capitalized Costs?' in order to provide different view of project costs. Although not available out-of-the-box, this article contains a proposed solut...
1.1. Demand Management The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information. These setti...
DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during futu...
Welcome to the Strategic Portfolio Management (SPM) Quick Start Guide If you're just starting your Strategic Portfolio Management journey, then you've come to the right place. This Guide Overview: Here’s an overview of the topics we will cover...
Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning? This guide gives you valuable information you can share with your team, including proven guidance and links to ke...
Please refer to the SPM Delta Deck for Yokohama Release and upgrade the Resource Management Workspace in your instance to use the out-of-the-box solution. The solution described below is an interim solution prior Feb'25 release. Steps 2 to 6 are st...
In Enterprise Agile planning , the dates fields are glide_date fields, while in Agile 2.0 sprints, the dates are glide_date_time fields, So, when synching the EAP Iterations with sprint in Agile 2.0, the Agile 2.0 sprints are set by concatenating 00:...
Summary: This article addresses the issue of duplicate records in ServiceNow when records are created in Azure DevOps (ADO) and quickly updated. Configuring specific system properties can help control the delay between record creation and updates, th...
The Evolution Beyond Investment Portal For years, Investment Portal has been the go-to tool for tracking project status, health, and financials. It provides reliable reporting, but today’s organizations need more than status updates. ServiceNow’s Por...
Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
Creating and Customising Status Reports and templates with Dynamic Tokens in Project Workspace Effective project management relies heavily on timely and accurate status reporting, and Project Workspace offers a powerful solution by allowing user...
Now Assist in Docs Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. This capability is available in SPM...
Q: Why is the export action not working?A: Review your custom map configuration.Ensure the custom field is added to the default screen scheme of the issue.Make sure the Enable Export checkbox is selected in the project integration settings for this...
To understand how the out of the box processes work in Servicenow by product, review the listed process guide/s. Then align your process to ours to see where there are differences and gaps. This will help you create your requirements prior to start...
Welcome to ServiceNow®'s Strategic Portfolio Management (SPM) Are you ready to start your Strategic Portfolio Management (SPM) implementation journey? This guide gives you valuable information you can share with your team, including proven guidan...
In the new Financials page for projects in Project Workspace or for planning items in SPW, users previously lacked the ability to compare actuals with planned costs if they did not capture financial baselines, or to modify planned costs for past fisc...
Convert Demand to Program We frequently hear the question on 'How to Convert Demand to Program?' Although not available out-of-the-box, this article contains a proposed solution to answer this question. The proposed solution requires configura...
Enterprise Agile Planning (EAP) in ServiceNow's Strategic Portfolio Management (SPM) Please subscribe to this blog for up-to-date information on EAP Welcome to the Enterprise Agile Planning (EAP) Guide. As organizations continue their business tr...
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seanflack
Steph Morillo
Lisa Latour
