Q. Why is record deletion in ServiceNow not deleting record in Jira in case of PAT based authentication. A. The service account created during setup should have permissions to create, read, update, and delete all relevant Jira data.
In ServiceNow PPM, Rate Models are used to define the cost rates for resources working on projects and demands. Rate Models help calculate the costs associated with resources based on their roles, skills, or other factors. Rate models can be useful ...
A Practical Guide to Resource Assignments If you're new to the SPM world, resource management is driven by planning attributes like Group, Skill, and Role. Combined with other SPM tools like Strategic Planning Workspace, Project Workspace and Capacit...
Requirement Overview: I want to display the ideas that are submitted for a specific module on an idea portal. Solution: 1. Download and install the sn_ppm_imd plugin 2. Navigate to Idea > Idea Module Create a new Idea Module to separate idea portal...
Effective labour cost planning is crucial for accurate project budgeting and financial forecasting. In the new financials experience, ‘Role’, ‘Employee Type’ and ‘Expense Type’ are available out of the box as the financial planning attributes i.e. la...
Let's leverage the next experience for financial baselines! Learn more about Using the new Financials in the Next Experience. Would you like to leverage the next experience for financials, including the financial baselines from the classic exper...
Discover Updated Best Practices in My Now – Formerly Now Create We’re excited to share that My Now – Best Practices (previously known as Now Create) has been refreshed to make it easier for customers and partners to access implementation guidance an...
In this article, we’ll walk you through how we have migrated some of the UI actions from Classic Experience to the Next Experience in Project Workspace. Before we start, make sure you're familiar with: Migrating UI actions from cl...
How to Manage Project Capitalized Costs We frequently hear the question 'How to Manage Project Capitalized Costs?' in order to provide different view of project costs. Although not available out-of-the-box, this article contains a proposed solut...
1.1. Demand Management The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information. These setti...
DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during futu...
Please refer to the SPM Delta Deck for Yokohama Release and upgrade the Resource Management Workspace in your instance to use the out-of-the-box solution. The solution described below is an interim solution prior Feb'25 release. Steps 2 to 6 are st...
In Enterprise Agile planning , the dates fields are glide_date fields, while in Agile 2.0 sprints, the dates are glide_date_time fields, So, when synching the EAP Iterations with sprint in Agile 2.0, the Agile 2.0 sprints are set by concatenating 00:...
Summary: This article addresses the issue of duplicate records in ServiceNow when records are created in Azure DevOps (ADO) and quickly updated. Configuring specific system properties can help control the delay between record creation and updates, th...
Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
Now Assist in Docs Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. This capability is available in SPM...
Q: Why is the export action not working?A: Review your custom map configuration.Ensure the custom field is added to the default screen scheme of the issue.Make sure the Enable Export checkbox is selected in the project integration settings for this...
To understand how the out of the box processes work in Servicenow by product, review the listed process guide/s. Then align your process to ours to see where there are differences and gaps. This will help you create your requirements prior to start...
In the new Financials page for projects in Project Workspace or for planning items in SPW, users previously lacked the ability to compare actuals with planned costs if they did not capture financial baselines, or to modify planned costs for past fisc...
Convert Demand to Program We frequently hear the question on 'How to Convert Demand to Program?' Although not available out-of-the-box, this article contains a proposed solution to answer this question. The proposed solution requires configura...
ServiceNow
Steph Morillo
LisaLatour
