Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

sowmya123
ServiceNow Employee
ServiceNow Employee

The planning console is the visual Gantt Chart representation of a project entity, used to illustrate a schedule timeline in an efficient manner. This article is a working guide for administrators in charge of configuring and managing the planning console.

In order to open a planning console from a project, follow the steps below:

  1. Navigate to: Project > Projects > All
  2. Open a Project record
  3. Go under Related Links
  4. Open the Planning Console Related Action

 

Column metadata and configuration

The column definitions are stored as part of the following tables:

find_real_file.png

Common issues and frequently asked questions on the planning console

How to add a new column to a planning console

  • Open the Planning Console Column configuration for the entity (say Project)
  • Create a new Display Column with Type equivalent to DB Column Type
  • Create new Columns under the Display Columns for each Planning Console Table(s) to render from.

How to include/add a new table to a planning console when having another child table (like Project Task) where you want get those tasks included in the planning console (under the Project)

  • Check if the Table extends Planned Task Table.
  • If No, we will not be able to render as it requires Planned Start Date, Planned End Date and Planned Duration Columns.
  • If Yes, Table extends Planned Task Table
    • Open the Planning Console Column configuration for the entity (say Project)
    • Create a Table and Provide the relation column
    • For Each of the Display Column(s), Create a Column definition for the same.

How to use Project Planning for a different department with data seclusion.

  • Refer to Teamspace(s). Please note currently we have a max limit of 5 Teamspaces.

Are Teamspaces charged separately?

  • No.

Unable to view data in the planning console

  • Contact SN support to debug the Planning Console Gantt Data.
  • It is advisable to check the correctness of a project through the Project Diagnosis Tool related link in the Project form.
  • Check if the Column Configuration are correctly defined. No duplicates
  • Check the Column Configuration Types are correctly matching.

Unable to view the columns

  • Make sure the column configuration is correctly seeded.

Unable to edit the column

  • Check if the column is editable in column configuration.

ACLs are not getting honored

  • Access rules are evaluated at the time of page submission.
  • Make sure the Row Level and Column Level ACLs are defined correctly.

For more details on the planning console, including steps on implementing the planning console on a custom table, refer to the Planning Console Admin Guide (KB0714565).