Video Resources: Business Applications

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ServiceNow offers a wide variety of tools to help you increase efficiency and improve organization across your company's departments. This playlist provides overview videos of some of the various tools available to you.

Watch the full Business Applications playlist here.

Videos in the Business Applications Playlist:

1. Getting Started with Incident Management - how the ServiceNow platform supports the incident management process with the ability to log incidents; classify, assign, and escalate them; and manage them through to resolution and reporting.
2. Getting Started with Problem Management - Explains how problem management works in ServiceNow to help identify the causes of errors in the IT infrastructure.
3. Getting Started with Change Management - Demonstrates how change management works in ServiceNow to help organizations understand and minimize the risks of changes to the IT environment.
4. Getting Started with Project Management - Demonstrates the ServiceNow Project application, a suite of tools that aids in managing projects, tasks, and resources.
5. Service Catalog Demo - Demonstrates the Service Catalog application, which allows users to request supplies and services from your IT organization and other departments through a self-service portal.
6. Contract Management Tutorial - Provides an in-depth tour of the ServiceNow Contract Management application.
7. Software Asset Management Tutorial - Provides an in depth tour of the ServiceNow Software Asset Management application.
8. HR Service Automation Demo - Demonstrates how human resources (HR) service automation improves HR service delivery through automated ServiceNow request and fulfillment processes.
9. Getting Started with Knowledge Base - Demonstrates how to use the ServiceNow Knowledge Base application to share important information within your organization.
10. Getting Started with IT Governance, Risk, and Compliance - Demonstrates how to use the ServiceNow IT GRC (governance, risk, compliance) application to manage compliance within your company.
11. Getting Started with Resource Management - Demonstrates how project managers and resource managers use the ServiceNow Resource Management application to create and approve resource plans, request and assign resources, and generate reports.
12. Getting Started with Vendor Performance - Demonstrates how to use the Vendor Performance application to manage, evaluate, and compare companies listed as vendors in ServiceNow.
13. Facilities Service Automation Demo - Provides a tour of the Facilities Service Automation application, which allows facilities managers to view facilities service requests and track how well their teams respond. This application also allows users to submit maintenance requests through the Service Catalog and even mark the location of facilities issues on a floor plan of the building.
14. Service Creator Demo - Demonstrates how to use the Service Creator application to build custom request and fulfillment applications to serve your department.
15. Demand Management Demo - Demonstrates the Demand Management application, which provides tools for capturing, centralizing, and assessing strategic and operational demands coming in from the various departments within your organization.
16. Timeline Visualization Demo - Display Interactive 2-D and 3-D Visual Representations
17. Event Management Demo - Demonstrates how the Event Management application provides a consolidated view of various monitoring tools in your system. Event management can also be configured to work with other ServiceNow features, such as incident and change management.
18. Visual Task Boards Demo - Demonstrates how visual task boards transform the navigation of lists and forms into an interactive graphical experience.

For more information on ServiceNow Business Applications, see:

Product Overview

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