Active Projects widget in PMO Dashboard is showing Closed projects also

AmruthaG
Mega Contributor

In PMO Dashboard when we click on the active projects widget it will take us to the PA report but if you click on Show records there, it is displaying the Closed Completed and Closed Skipped records also.

 

Can some one please help me on this?

1 ACCEPTED SOLUTION

AnveshKumar M
Tera Sage
Tera Sage

Hi @AmruthaG ,

This issue might be caused by the empty actual end date field (for Closed Completed records). For closed skipped fields you can try adding the Additional conditions for the Indicator PPM - Number of Active Projects to exclude the Closed Skipped records in Active projects.

 

Pleas mark my answer helpful and accept as solution if it helped you 👍✔️

Thanks,
Anvesh

View solution in original post

3 REPLIES 3

AnveshKumar M
Tera Sage
Tera Sage

Hi @AmruthaG ,

This issue might be caused by the empty actual end date field (for Closed Completed records). For closed skipped fields you can try adding the Additional conditions for the Indicator PPM - Number of Active Projects to exclude the Closed Skipped records in Active projects.

 

Pleas mark my answer helpful and accept as solution if it helped you 👍✔️

Thanks,
Anvesh

@AnveshKumar M Thanks anvesh for the quick help. It worked for me.

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @AmruthaG ,

Thanks for raising this point.

It's the way this dashboard is designed. Active projects are the one whose Actual end date is either in future or it is empty.

Can you check if the projects you are getting in the list in closed category also does not have the actual end date populated (either today or past date)?

Ideally the project actual end date should be populated when it was closed.

As mentioned in the documentation - Projects are considered active where actual end date is <after today> or <empty>.

Note: If the Actual End Date for a project is in the future but the project is in Closed state, the reports still pick up the project as active.
 
I would agree that, ideally, it should not consider the closed projects because that is the definition of active projects, in most cases. At the same time, it is worth checking that why the project's actual end date is not populated if it is already closed.
 
 
In case this response answers the point, please mark it as Correct answer.
 
Have a Great Day !!
Namita Mishra