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Add Attachment to a RIDAC decision in Project Workspace

User492015
Tera Contributor

How do I add an attachment to RIDAC decision in ServiceNow Project Workspace? I cannot find the paper clip icon used to add attachments.

1 ACCEPTED SOLUTION

M Iftikhar
Tera Sage

Hi @User492015,

To add an attachment to a RIDAC decision in Project Workspace, make sure you have the appropriate role, such as it_project_manager. Open the decision record, and you should see the Select file button in the Attachments section.
For Example in my pdi Lynda Caraway has only it_project_manager role

MIftikhar_2-1760619991066.png

and she can see the Select file button

MIftikhar_1-1760619832841.png

 

If my response helped, please mark it as the accepted solution so others can benefit as well.

 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

View solution in original post

2 REPLIES 2

M Iftikhar
Tera Sage

Hi @User492015,

To add an attachment to a RIDAC decision in Project Workspace, make sure you have the appropriate role, such as it_project_manager. Open the decision record, and you should see the Select file button in the Attachments section.
For Example in my pdi Lynda Caraway has only it_project_manager role

MIftikhar_2-1760619991066.png

and she can see the Select file button

MIftikhar_1-1760619832841.png

 

If my response helped, please mark it as the accepted solution so others can benefit as well.

 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks.

I figured out that that the reason the PM was not able to add an attachment to a RIDAC Decision is because the decision had been closed.