After G3 approved, state of the project to be closed Completed.

[sudheermandala2]

Hi ,

We have an issue with the way the  SPM works - projects are being G3 approved , it was realized that approving G3 was not changing the state of the project to Completed.

The expected behavior of the tool is that once G3 is approved, the project is fully COMPLETED and State must be automatically changed to "Closed Complete" without any additional input from the users (users shouldn't have to change any tasks). Once G3 is approved.

I have attached screenshot for the reference.

Can anyone help me on this how we can do ?

TIA

[kaushal_snow]

Hi @sudheermandala2 ,

the system does not automatically mark a project as Closed Complete when G3 is approved. OOB ServiceNow determines a project's Closed Complete state based on its tasks, not approval stages like G3....Project State Depends on Tasks, Not Approvals

Check these articles:

https://www.servicenow.com/community/spm-articles/understanding-project-states/ta-p/2303762

https://www.servicenow.com/community/spm-articles/discussion-notes-on-changing-project-state-field-n...

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