Any New Info About the Product (VOC) Workspace?

[David Olson]

Hi All,

I'm looking for additional information about the direction the ServiceNow teams, such as the SPM product development and CSDM teams, are going in the context of digital products, digital product operating models, product management, etc. (see the CSDM 5.0 screenshot below, which is from an 11-22-2022 presentation on the Digital Product Operating Model).

Specifically, I'm curious to know if there are any plans to create application(s) that are focused on product management at the work execution level, or perhaps any changes to the existing hybrid project management toolset, including Projects and Agile Development, for example, that are intended to help organizations move from "project-to-product."

Also, if anyone has any information about what the Product (VOC) Workspace is, which is in the Alignment swim lane in the 2023 Vancouver + column in the roadmap screenshot below, that would be very helpful and appreciated.

ServiceNow 2023 SPM Roadmap

CSDM 5.0 Model (Draft 5)

Thanks.

David

[Vinitha Chukkala]

Hi David, Thank you for your question! We will be covering Product Roadmap based questions in our upcoming Vision Series on March 19th. 

Registration Links:

• SPM Vision Series March 2024 – Americas, Europe, & Middle East
• SPM Vision Series March 2024 – Australia & New Zealand
• SPM Vision Series March 2024 – Asia

You can learn more about the webinar here

[David Olson]

Hi Vinitha,

Thanks, I signed up for that webinar yesterday, and I'm waiting for confirmation.

David

[Yoav Boaz]

@David Olson -

Please note the module you refer to as VoC (Voice of the Customer) was renamed to Product Feedback and released in Vancouver.

You can read more here:

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/alignment-planner-w...

[David Olson]

Hi Yoav,

Thanks very much, that's exactly the information I was looking for on that!

David