Are 'Strategic Objective' and 'Goals' obsolete in SPMs Goal Framework?
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10-17-2024 10:18 AM
I'm exploring the Goal Framework of SPM and am trying to understand the hierarchy from a demands perspective. So far, through now learning and documentation, it seems that:
Primary Goal (sn_gf_goal_list.do) rolls up into Strategic Priority (sn_gf_strategy_list.do), which rolls up into Strategic Plans (sn_gf_strategic_plan_list.do). All for measuring progress.
What I cannot find are Strategic Objectives (strategic_objective_list.do) and Goals (goal_list.do).
1) Are these fields remnants of when SPM was ITBM and now obsolete? Or do they still serve as a measurable in SPM?
2) What is the purpose of Business Unit Strategies (business_unit_strategy_list.do) in SPM or is Business Unit now used as an Assigned Entity in SPM, such as on the Goals table (sn_gf_goal_list.do)?
I'm trying to decipher what is obsolete and a holdover from ITBM and need to be sure that the tables in sn_gf are to be used for SPM.
Thanks
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Friday
I'm not sure if Strategic Objective or Goals are old but this is how I understand their implementation use. Strategic Objective has a few additional tables that outline responsibility to the "mission" at each business layer(company, business unit, department).
Strategic Objective - Required outcome or state that must be true for an organization to succeed.
*outcome focused, stable over time, independent of "how" it is achieved, used to evaluate success
*can be measured without knowing how it was achieved, remains valid if strategies change
Enterprise Strategy - the chosen approach the organization will use to achieve one or more strategic objectives.
*directional and deliberate, owned by leadership with enterprise authority, drives investment-standards-governance, can evolve over time
*How will the enterprise achieve the objective, guardrails and priorities, may delegate
Business Unit Strategy - how a specific organization executes an enterprise strategy within its scope of authority, customers, and capabilities
*execution focused, contextual to each business unit, tied to delivery operations or market engagement, accountable and actionable
*How this business unit will make the strategy real, enterprise guardrails, strategy and reality meet
Strategic Objective
^Enterprise Strategy
^Business Unit Strategy
*The tables do not replicate the above hierarchy though they are supposed to carry this type of relationships
This is how the tables are logically configured with the ability to relate business unit strategies to enterprise strategies.
Strategic Objective
^Enterprise Strategy ^Business Unit Strategy
Example:
Strategic Objective - Scale Delivery Through Repeatable and Governed Execution Models
*Enable sustainable growth by standardizing delivery frameworks, automation, and reusable assets while preserving quality, architectural integrity, and operational control as client demand increases.
Enterprise Strategy - Enable Scalable Delivery Through Governed, Repeatable Execution Frameworks
*Enable sustainable enterprise growth by standardizing delivery frameworks, governance checkpoints, and reusable execution models that preserve quality, accountability, and architectural integrity as demand increases.
Business Unit Strategy - Scale ServiceNow Delivery Through Repeatable Execution Models
*Standardize ServiceNow delivery frameworks, governance checkpoints, and reusable assets to support growth without degrading quality, architectural integrity, or accountability.
Our Strategic Objective starts with scalable delivery frameworks based on architectural integrity required for enterprise operations. We deliver many different services and solutions in each internal business unit, and those services and solutions should always be focused/aligned on industry best practices, mission, and goal. In order to "scale delivery through repeatable and governed execution models" we must be able to standardize and deliver those models per customer.
Our corresponding Enterprise Strategy has similar verbiage/titling, "Enable Scalable Delivery Through Governed, Repeatable Execution Frameworks". Gives the enterprise mission to standardize each of our delivery and architecture frameworks as sku/assets.
Each Business Unit in the organization can fulfill the associated strategies independently, together, and/or internal/external customers. Following this example, a company that has a defined "ServiceNow Practice", which itself represents a business unit, has the Business Unit Strategy of "Scale ServiceNow Delivery through repeatable execution models". Which has a large focus on enterprise data models, csdm/cmdb, and ocm workshops & delivery.
