Assigning work outside of SPM

[Stefan_Garcia]

Hi everyone,

One question I've been asked several times and never had a good answer for is how work transitions between Project Managers with their Project Tasks to itil or sn_customerservice_agent fulfillers working elsewhere in the system.

For example, a project manager needs a server built, so they create the task, what's the recommended practice for getting that work request to the server team that builds it? That tier 2 or tier 3 tech isn't going to have an SPM license.

Obviously there are lots of ways to do this, some better than others. Add a related list for a task type they can see; make the PM go out to the portal and submit a catalog item, then find it and parent it to the project task; give your tier 3 shop SPM licenses; etcetera.

Is there a best practice or recommended practice? What are some solutions you've used?

[shiwan_agrawal]

Hi @Stefan_Garcia 

We have come up with a new workspace as Collaborative Work Management and I feel that this is a good use case which can be solved with CWM. I request you to have a look at the short video (https://www.youtube.com/watch?v=cFYQjagcEkI) to understand how this works.

In May release, additional functionalities will be available which allows you more flexibility.