Within PPM there is a system property, com.snc.project_management.home_page.project, that captures a users "preferred" project. I was hoping someone would be able to shed more light on how this preference is updated in the sys_user_preference table. ...
Hi, I see we have something called as Labor Rate Cards can anyone please help me in understanding the purpose of Labor rate cards ? I see the doc but i dont get much information on this https://docs.servicenow.com/bundle/newyork-it-business-manag...
How to remove the save button on a few tables like(idea, cost plan,dmn_requirements,incident, problem,change etc)? in my instance, 2 save buttons are visible on form example one save button from an idea table and other save button from "global " tabl...
Has anyone ever created a Demand record via Self Service Catalog Item? If you have, what are the licensing issues? I am assuming that every person would need a specific role to create a Demand and a license, like we do for Request Management. H...
how Estimate to completion and estimate at completion field are calculated on cost plan?
The chart on the ITBM product page outlines the 3 types of ITBM licenses: Is there any place one can get insight into what the Partial Access means?
Hi All, Wanted to know how to remove the "Financials" tab from the planning console of a project. If a open a project and click on the planning console related list I need to hide the financials tab from showing up on the planning console. Please he...
I have created a project which the planned start date was set to 1 Feb 2017 and then in the process I have discovered that the correct planned start date is 15 Jan 2017! Having used MS Project, it was very clear that I just needed to update the plann...
Hi, I have gone through the documentation i dont understand the definition can anyone please help me in understanding more the purpose of T-Shirt size?
We have a mandate to implement TBM into our ServiceNow instance that is already stood up and being used. I have searched for any documentation or help sites but have not found anything related to this type of integration. We have to use TBM with all ...
On a Program record, calculate the total forecast_cost of all Projects on a Program. I'd like to know if there is already this functionality available to expose the data needed. If not, would like assistance in understanding the best method to gather...
One of our users accidentally deleted her project - the plan tasks, issues, risks, etc. Is there a process to recover all that info?
Bear with me, as I'm not an accountant, so fiscal years are a bit of a mystery to me yet...We have a requirement to use the 5-4-4 fiscal year, and the year always needs to end on the final Friday in February, which in turn drives which years will nee...
Hello All, Can anyone explain me how the actual cost gets updated on the project. For now we are not using Financial management and the project activity is updated with actual cost. Thanks!
Interested to know what others have done in Service Now for request intake and prioritization. I've seen on Community a lot of larger custom builds, demand, idea, etc. discussed. We are a smaller shop(IT staff approx. 26) and are struggling to provid...