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Resolved! Custom Resource Reports (Utilization, etc.)

Not sure if this is the best place to ask or if it would be more appropriate for the reporting forum, but we are attempting to make custom forecasted utliization reports. We would like to do something simliar to the out of the box version found under...

How to display RITM info to Service Portal Cart?

I'm trying to modify the Service Portal cart to show the Short Description on SP Cart (both large and small views). I have made a clone of the Cart widget and the cart template, however I can't seem to find the information I need to edit the widget t...

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Bob20 by • Tera Contributor
  • 2866 Views
  • 14 replies
  • 2 helpfuls

Time sheet approval delegation

Hi All, We have user's manager as time card approver in time sheet policies. Since time sheet / Time card approvals don't use approval records, how could you get delegate to approve time cards? Even if we set up a delegate for the manager, the delega...

Resolved! Make field read Only after submission

Hi,I have added a new Choice Field on my Change Request form called Submitted As and is open for users to select a drop down option.Once the change has been submitted I was this field to become Read Only.A change would be classed as submitted when th...

Resolved! Agile 2.0 Assigning stories to Sprints

Having trouble assigning stories to sprints in Agile 2.0. I did not use the Sprint Planning Board to build my stories and now I cannot figure how to assign them to a sprint. I know it has to do with the Assignment groups. On the story form I do not h...

Roles for "Create Agile Group"

Good morning! Hopefully an easy question - in the Agile module, I am having issues allowing people to "Create Agile Groups" according to the documentation, they just need scrum_master or scrum_admin.  The user has both the groups, and is still receiv...

Resolved! Actual start date roll up.

Hi,i have an issue where the project task's actual start dates are not rolling up to the project.  Does anyone know the proper logic or where exactly to find where this is run?I'm struggling to find out why its not rolling up to the project level and...

andinh-vu by • Mega Contributor
  • 2929 Views
  • 9 replies
  • 2 helpfuls

Resolved! EPIC Reference Field On Story Form Is Showing No Records

Hi Everyone, There is a Reference field (EPIC) on story form and this field is referencing to 'rm_epic' table. Earlier when I click on this field then I am able to see records. However, I feel that after London Upgrade when I click on this reference ...

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Multiple Labor Rate Cards

Hello,I'm looking for help with being able to have multiple labor rate cards, per user.   This has come up because Company X is having issues getting their actuals to line up due to having different rates with different clients, per role/person.Any h...

nickpk by • Kilo Contributor
  • 2002 Views
  • 4 replies
  • 5 helpfuls

Resolved! Need help on Answering CMDB & Event management questions

I Am preparing for Interview can anyone please help me with below answers   With CMDB, what common issues do you see with customers’ CMDB?· When integrating third party CIs, what are the steps to ensure that duplicates or invalid CIs are populated in...

Resolved! My Calendar

Hi All, Good day. Just want to ask if anyone is familiar as to what is controlling the exclusion of holidays when applying leaves in 'my calendar'? I have a requirement to also exclude weekends as well but I can't find where to modify it. Thanks in a...

Ramel by • Mega Guru
  • 1716 Views
  • 13 replies
  • 3 helpfuls