Forum Posts
Cannot Change Project State to Pending , unless all tasks are moved to Pending
I have a Project which is currently in work in progress and have two tasks. The first task is closed complete and second is pending. I am required to make the project as Pending but it wont allow unless all the tasks are set to pending but ideally on...
Resolved! Project Score overview
Hello, Could you please help us to clarify where and how score for projects could be used, visualized or analyzed? Question has been raised as for demand we have bubble chart within the system and it is not clear what about projects score. Any additi...
Resolved! Field label not appear
Hello..I'm a newbie on servicenow. I want to ask about field label...there is User resource (user_resource) field on Resourse plan table, and the default type is reference, I change the type to List, but when I change back to Reference again, the lab...
Resolved! Managing reports when user leaves
Hi, I've just started as a Sys admin so learning almost everything from scratch - we have a colleague due to leave soon and they've created a suite of 21 reports in ITBM module. As these have been created by them and haven't been shared, will they di...
Resolved! Unable to confirm/allocation all hours when resource is over allocated
If user is already allocated and another resource plan is raised for same user, system allocated partial hours and puts remaining hours in "Resource Log". How can I change this behavior so that system allows more than 4 hrs allocation. This behavior ...
Total the hours for the resource allocation daily to a maximum of 8 hours per day
Hi All, In resource management, we have BAU and Project allocation which has different resource plans. Is it possible to add a validation that will set the hours daily to a maximum of 8 hours per day? In my screenshot, the allocation is for 2019-03-...
Capacity Management
Hi Team, What is capacity management, what is the process, how we can use this capacity management? I am new to this. I want to prepare PPT for this please provide a detail level. Thanks, Tharun K
Groups and Department relationship
Hi, Do we have Department and Group relationship. The one which I see from the Department record belongs to cmdb_ci_group . but that is not the group for user . We are trying to put BU->Department->groups in OOB table business_unit Thanks
Resolved! Is it possible to Reject a Timesheet that has been Approved?
I need help to figure out how to deal with incorrect Timesheets that were mistakenly approved. I can't figure out how to allow the approvers the ability to go back and Reject a Timesheet that they already approved? I can make the button appear but ...
User who submitted time card unable to edit existing entries on recalled time card
Hi Community, Per the documentation for recalling a time sheet: Result Changes the state of the time sheet and associated time cards to Recalled.Reverts the actual effort and resource hours in a project or demand created when time cards that ...
Hide UI Action when a field is empty
Hi Community, We have a field for "rejection reason" when a resource plan is rejected. I have configured it so this field shows when "Rejected" is selected, but because the workflow has already moved to "rejected" once the user sees the "rea...
Best Practice for Stopping/Pausing a Project
Ok - I've read through community posts on putting a project "on hold" with a custom state. To me, that seems really tricky because you would then need to control any duration, status reports, etc based on when the project was placed "on hold". I am...
Resolved! Change Project Status from Work in Progress to Pending
I am trying to change the status of a work in progress project to Pending. The project was active and there are numerous Closed tasks. All tasks not closed are now Pending, bu the project still shows Work in Progress. Do I need to change all closed t...
Program hierarchy?
We're looking into the possibility of doing a program hierarchy within the PPM suite. The requirement, as currently stated is: "we want programs within programs under a single portfolio." There is a field available in the pm_program table called "top...
