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Resource Assignment questions in new Project workspace

As per documentation after enabling resource plan toggle, once resource is assigned using add resource or through wbs , resource allocation is created automatically. I would like to know :1. What is the use of resource status field. After adding a re...

Amit6 by Tera Contributor
  • 958 Views
  • 2 replies
  • 5 helpfuls

How to make VIP logo visible in Agent workspace

Hi All, I have a requirement where the VIP logo for the VIP impacted users should be visible in the "agent workspace", In the incident form i am able to see the "VIP" log as per the image .But when i tried opening  the same incident in the "agent wor...

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phr by Tera Contributor
  • 233 Views
  • 1 replies
  • 0 helpfuls

SPM licenses count

Hi all, How can I count how many licenses I am currently using for SPM module?Which roles should I check?As far as I know for ITSM for example I need to verify if "itil" or "approver_user" role is associated to the user. If so, it means I can count i...

Tommaso2 by Tera Expert
  • 964 Views
  • 1 replies
  • 1 helpfuls

Cascading Timeline of All Projects

Hello, I`m looking for a solution to visualize all projects in a cascading timeline view, similar to the Investment Portal.  The issue with the Investment Portal is that you cannot drill down to more than a milestone. In the planning console we can g...

Restrict users from accessing the time sheet portal in servicenow

Hi All, There's one requirement where i need to restrict the users(User A and User B) from  accessing the time sheet portal. How can we achieve this?(Note: i did checked and found that there are no roles associated with the time sheet portal module) ...

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phr by Tera Contributor
  • 264 Views
  • 1 replies
  • 0 helpfuls

Project Manager Dashboard / Waterfall projects dashboard error

Hi Team,   I am having problem in Project workspace Analytics view for waterfall projects. It gives error can't display this dashboard and ID as 5d4959dd878003008b9b3a0548cb0bd0 cannot be found.    Please share the solution for this issue. Attached i...

AaMick by Tera Contributor
  • 417 Views
  • 1 replies
  • 0 helpfuls

Resource Plan and Resource Management Workspace

I been struggled to enable 'Resource plan' toggle button on 'New Project Workspace' for several days, and thanks to this post (https://www.servicenow.com/community/itsm-forum/resource-plan-toggle-in-project-workspace-resource-assignment/m-p/2600676#M...

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SeungPil by Tera Contributor
  • 2503 Views
  • 4 replies
  • 3 helpfuls

Resolved! 'Rank items' is not working on Portfolio Planning Workspace

Hi All,   On the portfolio planning workspace, If I use the Ranking items button and set the priority field in ascending order, A message shows on the top saying : "Ranking successful. Items in this portfolio plan are now ranked by ascending order of...

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SN_Learn by Kilo Patron
  • 847 Views
  • 2 replies
  • 0 helpfuls

Resolved! Alignment Integration not finding any records

I had been cruising along with my SPM configuration, importing the execution tables successfully into the alignment tables and suddenly, my imports are coming up with no records. Using the standard default table mappings, no errors being produced but...

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ITBM using Business Rule to apply a template to a new project

Hi Experts, I created a scoped app that run a workflow, and in one of the steps the workflow create a new project in the pm_project table. For used a scoped app I can't use the function applyTemplate() to apply the template during the project creatio...

Assigning work outside of SPM

Hi everyone, One question I've been asked several times and never had a good answer for is how work transitions between Project Managers with their Project Tasks to itil or sn_customerservice_agent fulfillers working elsewhere in the system. For exam...