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Goal Framework and Targets

We have enterprise goals that have targets that are stated as a target, below threshold,  threshold and max. Is there a way to enter all those numbers on each target entry?  Would that be a lot of customization? 

TPigeon by Tera Expert
  • 1578 Views
  • 7 replies
  • 1 helpfuls

Deleting Demand Records

One of the most frequently asked questions by customers in Demand Management is how to delete demand data — especially the demo data and some times demands which are past the Screening stage. In this article we are providing a script which can help y...

Resolved! Script to remain leading zeroes of a number in pre-export script

Hi Community, I'm facing an issue with the string type field which is removing the leading zeroes of a number when exporting report to mid server in csv file format.Example, the employee number 00123, after export the report to mid server using expor...

Nur1 by Tera Contributor
  • 1916 Views
  • 6 replies
  • 1 helpfuls

Report for all project tasks assigned to a user

Hello, I am looking for guidance on how to create a multi level pivot report that details the active project tasks assigned to a user. I created a database view the links the following tables: pm_project_task, time_card, and time_card_daily. The repo...

Peter W1 by Tera Contributor
  • 1599 Views
  • 4 replies
  • 0 helpfuls

Resolved! If anyone can let me know the meaning of this Ref Qual ?

Hi,  If anyone can let me know the meaning of Ref Qual in Comments field?Condition - "Roles is itil" and "Active is true" states that in List view search Users with itil users are visible in the list.  Thanks & Regards,Vaishnavi  

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How to capture demand survey response on demand work notes?

I have a requirement where client wants to have,Capture the Demand Survey responses and add them to the Demand - Work notes sectionCapture the Risk score changes history on the Demand - work notes sectionRisk score:  

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VedhR by Tera Contributor
  • 416 Views
  • 2 replies
  • 0 helpfuls

To remove apostrophe on the leading number

Hi Community, Currently I'm facing issue where some of the employee number having apostrophe at front of the number e.g '1234But some of employee number there's no apostrophe. How to write a script in background script to remove the apostrophe at the...

Nur1 by Tera Contributor
  • 368 Views
  • 2 replies
  • 0 helpfuls

Zero value is not visible when export report to CSV format

Hi community, currently we want to do export set to drop file to mid server. We have case where employee number initial with number 0. When the system export the file as CSV to mid server, the 0 is missing from the file. As I know, we need to put apo...

Nur1 by Tera Contributor
  • 402 Views
  • 2 replies
  • 0 helpfuls

Request for Information on Pre-defined Metrics in ServiceNow Demo

Hello, I have a query related to Metrics in ServiceNow. Currently I am using demo004There is a pre-defined metric "Assigned to Duration" existing in ServiceNow Demo version. I would like to know why this metric is not calculating values of "Assigned ...

unco by Kilo Contributor
  • 348 Views
  • 1 replies
  • 0 helpfuls

Alignment Workspace not displaying any free-form Roadmaps

Hi,We recently upgraded to Washington and we see the Alignment Workspace is not working as expected. It is not displaying any free form roadmaps. The roadmaps just keeps loading and nothing shows up. Please find the below snapshot for more details. 

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Hari1 by Mega Sage
  • 371 Views
  • 1 replies
  • 0 helpfuls