Resolved! How do I prevent the project from being closed after all project tasks are closed
Last check have to be done by Project Office. They would be the one to close the Project.
Forum Posts
New Project Workspace where project keeps auto closing
In the New Project Workspace, anytime a state of a project task is changed it is automatically changing the state of the project to Closed Complete. It does not matter what state the task is changed to, it can be WIP or Closed, regardless it is chan...
SPM ServiceNow
Hello Team, We are working on Creating a Project in SPM and what we see is we have created an > Agile Phase and linked with Story 1, Story 2, Story 3> Story 1 is tagged with Sprint 3 (Start date Jan 01 2025 - End date Jan 16 2025) Story 2 is tagge...
Resolved! Can resource assignments be extended?
Xanadu Patch 1 Hotfix 2a We recently migrated to resource assignments from resource plans. With resource plans, we were able to extend the plan. Can resource assignments be extended? For example, we created operational assignments for admin and ktlo...
Resolved! ACL: Create Project template
The create project template access control is inactive. It is no longer possible to create project templates except with the admin role. How can I make it possible to create a project template using the ‘Save as a template’ function in Project?From a...
Capacity Planning Template
Where can I find a capacity planning template that I can initially use which I can align to Service Now Resource Management process in the future.
How to use 2 attribute in one rate model
I Have created one rate model where i have added 2 attribute s, 1st priority attribute is for group that if user is member of that group "A" then it should not check that 2nd priority attribute and simple assign the cost which is mentioned in 1st att...
Resolved! Unable to create 2nd attribute in one rate model in PPM module
I have created one attribute for location.Second attributes needs to be created on the bases of Group. Basically rate model first check the group attribute and then check the location. However i have created one attribute for location one but when cr...
SPM Key Metrics and KPI's
Hi Team If any one can helo me some of the key metrics and KPIs that can be generated out of Demand , Project and User stories. Also I would like to know is there ay possibilities to get the data on how many demands got convereted into user stories o...
Demand - Operational Uses Cases
Hi, Someone can provide the few use cases/ examples on Demand - Operational category. Generally, we use ITSM ICP modules for operational activities. Thanks,
Set up dependencies between projects
I want to set up dependencies between projects.If you set up projects for Parent and Child in the Planned Task Relationship table (planned_task_rel_planned_task), you think you can set up dependencies, but if you put a project in one of them, the oth...
Adding Visual Task Board labels to form
Hi. When using the visual task boards you can add labels. How can I add those labels to the actual task record, so I can also see them when opening the task? I.e. SAFe features or stories? It is not so usefull adding a label if I can only see it on ...
Resolved! Xanadu- prepopulate table in a html field
Hi, I would like to pre-fill an HTML field with a table for my users to complete. I've added the HTML code for the table in the "default value" tab, but the field remains empty. Could someone please provide step-by-step instructions on how to properl...
Feature Cycle Time Actual Start/End Date
Hello! Currently in ServiceNow, the "Actual Duration" on a feature cycle time is calculated by taking the difference between the moment a feature is moved to an "In Progress" state and the time it is marked as "Completed," essentially calculating the...
Is 'Project Workspace' included in standard license?
Hi there, I'm trying to implement 'Resource Management Workspace' and I noticed I need to enable a particular system property that is part of 'Project Workspace' app (sn_pw.enable_resource_planning) in order to show the related list "resource assignm...
