VA:-If agent of 1 Group is not available to accept the chat then Chat should route to Manager group?
Virtual Agent :-If agent of 1 Group is not available to accept the chat then Chat should route to Manager group? How can we achieve the same?
Forum Posts
Resolved! How to Use a "List" Field in Flow Designer?
I’m facing an issue in Flow Designer: I need to send emails to some users, but the email information is stored in a field with the "list" format.Currently, I’m using the Lookup Record action to retrieve user data, but the returned values are in sys_i...
Atlassian Jira Integration for Agile Development
I am working on Atlassian Jira integration project .Question is How to move the update sets from one to another environmentswe have 33 projects . I have created each project(sn_jira_int_proj) and individual table(sn_int_common_table_map.do) and Field...
Report Table that links Epics/Features to Projects
What data table would I use to query Epics\Features for a certain Project? On the attached example I want to see only the Epics (EPIC0010023 and EPIC0010024) for PRJ0012299.
SPM and Tableau Integration
Hi All I am working on POC for integrating a SPM Demand and Tableau . Do we have any documents related to this integration. If any one can help me on this will be greatly helpful. ThanksSathish
Resolved! Migrate User stories from pivotal tracker to ServiceNow agile board
I've been asked to migrate user stories from pivotal tracker to ServiceNow agile board. I exported the csv from pivotal tracker. But I'm at a total loss of how to import it into ServiceNow agile board (there are new stories in already). Any help? or ...
Resolved! Granting Recall TimeSheet button to all timecard users
We have a requirement to allow all users to recall their own timesheets from timesheet portal after Approved/Processed. Servicenow baseline is to only allow timecard_approver and timecard_admin role to recall timesheets. I found the script include '...
activate 'Resource Manager' view in employee profile form
Hi there!, I'm trying to enable the 'resource manager' view in employee profile form. I don't know why it wasn't activated automatically by plugins installation. Do you know how to do it?thanks!!!
Export Resource Reports
I would like to know what the name of the UI page for exporting the resource reports screen is?
Status Report HTML Markup Fix
Hi,Does anyone know if the issue with status reports showing the HTML markup when viewing in list view or exporting to Excel has been fixed? I know the markup doesn't show when exporting to pdf and you can also export to PowerPoint but wasn't sure if...
Export Resource Reports
I would like to know what the name of the UI page for exporting the resource reports screen is?
My customer wants to have an approval process while closing the project
Hello Everyone, When a project Manager plans to close the project, my customer wants to have an approval process in place before closing the project.Would like to check is there any OOB configuration which can help us in achieving this.when I looked...
Access to Data Tables
Is there an easy way to view data tables such as resource_plan or pm_project without having to build a report and look at every data field? Looking for a way to look at data in these tables raw, even if it is read only.
Timecards for BAU work
Hi,I'm looking to set up time cards so teams can record BAU work. It would also be good if the different bit of work can be tied to a service offering e.g. desktop support, database support.Any ideas how I go about this? The docs mention linking to p...
Scope error for sys_choice records on pm_project table
Has anyone run into an issue where ServiceNow thinks you are creating sys_choice records in another scope even though you are in global? To recreate this, go to the pm_project table definition and open up a string/choice list field whose underlying t...
