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Resolved! Alignment Integration not finding any records

I had been cruising along with my SPM configuration, importing the execution tables successfully into the alignment tables and suddenly, my imports are coming up with no records. Using the standard default table mappings, no errors being produced but...

JenniferSteele_0-1713988241278.png JenniferSteele_2-1713988358506.png

ITBM using Business Rule to apply a template to a new project

Hi Experts, I created a scoped app that run a workflow, and in one of the steps the workflow create a new project in the pm_project table. For used a scoped app I can't use the function applyTemplate() to apply the template during the project creatio...

Assigning work outside of SPM

Hi everyone, One question I've been asked several times and never had a good answer for is how work transitions between Project Managers with their Project Tasks to itil or sn_customerservice_agent fulfillers working elsewhere in the system. For exam...

Resource group capacity aggregates in Allocation Workbench incorrect

Why is team capacity incorrect in Resource Allocation workbench? We have tried running "update resource aggregates" and "Update resource capacity" at both user and group level and it does not seem to fix it. All users in the group are assigned to 8-5...

Priya52 by Tera Contributor
  • 468 Views
  • 1 replies
  • 0 helpfuls

Resolved! Are There Any GenAI Features in, or Coming Soon to, SPM?

Hi All, I've researched GenAI capabilities in SPM, but I haven't found any. All I recall seeing was a webinar about how to manage AI-related projects using PPM, or something like that. If anyone can point me in the right direction, I would really app...

Resolved! Help with Resource Management Workspace - empty Resource Card

I'm experimenting with Resource Assignment in the Project Workspace, Portfolio Planning workspace and Resource Management Workspace.  New to Resource Management in ServiceNow.I have a resource group set up and can create resource assignments on the P...

mikej2 by Tera Contributor
  • 3353 Views
  • 6 replies
  • 4 helpfuls

Adding PPM on top of Agile 2.0

Currently using Agile 2.0 for epics/stories and tracking time on all activities with the time_worked field. We're now planning to get SPM and would appreciate advice on how to integrate our existing operations into the SPM structure with minimal disr...