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Project Status Reports Import from Excel

We have a request from Project Managers to be able to document their project status updates in Excel and then import into ServiceNow. I've tested using the import function for the project_status table; in the list view, I added the related fields [pr...

New Project Workspace blank page

Hello, Last week we performed a clone and upgraded dev environment to Vancouver.We have now noticed that the New Project Workspace (which was working fine) is showing a blank page when selecting a project:  I have taken several actions to try to solv...

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Nicol_s2 by Tera Expert
  • 3633 Views
  • 9 replies
  • 12 helpfuls

How demand score is calculated

Hi there! I'm confused about how score is calculated in demands. score = ((10-risk)+(10-size)+value)/3 is what I expect that happen but...it's not what happened in my PDI: T-shirt size Medium is equal to 4 so...((10-4.36)+(10-4)+2.67)/3)=4.77 and ser...

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Adoption Service Module - Washington

Hi All,I'm exploring the functionalities of the Adoption Service Module, Washington release for my company.The use case is related to users with Project Management permission, accessing their project in workspace and classic view.Such users need to h...

Goal Framework and Targets

We have enterprise goals that have targets that are stated as a target, below threshold,  threshold and max. Is there a way to enter all those numbers on each target entry?  Would that be a lot of customization? 

TPigeon by Tera Expert
  • 2063 Views
  • 7 replies
  • 1 helpfuls

Deleting Demand Records

One of the most frequently asked questions by customers in Demand Management is how to delete demand data — especially the demo data and some times demands which are past the Screening stage. In this article we are providing a script which can help y...

Resolved! Script to remain leading zeroes of a number in pre-export script

Hi Community, I'm facing an issue with the string type field which is removing the leading zeroes of a number when exporting report to mid server in csv file format.Example, the employee number 00123, after export the report to mid server using expor...

Nur1 by Tera Contributor
  • 2569 Views
  • 6 replies
  • 1 helpfuls