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Editing a closed Decision

Is there anyway to edit a closed Decision in RIDAC? One of my Project Managers wants to add a bit more info but the state is Closed Complete and we cannot find a way to reopen and edit as everything is greyed out. You can with Risks and Issues Thanks...

Woody77 by Tera Contributor
  • 571 Views
  • 1 replies
  • 1 helpfuls

Resolved! Is CWM Kanban card layout configurable?

Hi, I've been playing with CWM features and while most of it is very intuitive and flexible, I didn't manage to find out if the Kanban card layout is configurable. By default I see only: type, state, priority and story points fields. The first thing ...

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petrhal by Tera Expert
  • 694 Views
  • 1 replies
  • 1 helpfuls

Flow issue in a domain separated instance

On the global domain:Decision table: RWG – responsible workAction: GetAssignmentTeamsForCI – calls a script include with a CI to get the assignment group from the decision table aboveSubflow: GetAssignmentTeamsForCI – calls the action above to make a...

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kimberlylp by Tera Guru
  • 1015 Views
  • 3 replies
  • 0 helpfuls

Advanced Work Assignment for Service Requests in ITSM

I observe that it is available for PSDS module - https://www.servicenow.com/docs/bundle/xanadu-government-industry/page/product/public-sector/concept/psds-configuring-awa.html Is there something equivalent for ITSM module - to automatically assign se...

rohiniakshi by Tera Contributor
  • 880 Views
  • 2 replies
  • 0 helpfuls

SPM Deprecation Roadmap Needed

As product owner of SPM, I need to refresh my 2026-2027 roadmap to include what will be deprecated.  I realize that plans may change, but I am unable to plan without this information.  Where would I be able to obtain this info?  TYIA

PowerPoint Templates

I am trying to modify an existing PowerPoint Status Report Template.  I added 4 fields that are radio button fields to one that was already there.  The original and two new ones populated with the radio button in the color of Green/Yellow/Red based o...

Suzanne L by Tera Contributor
  • 1710 Views
  • 2 replies
  • 0 helpfuls

Resolved! change the look of the new project workspace

Hi, all.Is there a way to change the look of the new project workspace?In particular, I would like to change the criteria for which projects are displayed in “My project”. 

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RyoyaFukuda by Tera Contributor
  • 5263 Views
  • 16 replies
  • 11 helpfuls

Financials page in Project workspace - Cannot access cost plans

Dear community, I am seeking advice on enabling the Financials page in the Project workspace.I'm running into an issue where the Financials page in a project initially throws a "Cannot access cost plans" error if no cost plans exist. If I create cost...

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Alpa82 by Tera Guru
  • 1547 Views
  • 8 replies
  • 0 helpfuls

How can we import a project’s WBS from Excel into SPM?

Hi everyone,Adding project tasks one by one takes a lot of time for our users.We do have templates, but we want to bring a project in from Excel to SPM.How can we import a project task list (WBS) from Excel into SPM?Please share the steps. Thank you!