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We are using resource assignments in Project Management using FTE. When we create a resource assignment for 0.5 FTE it consistently updates to 0.49. The users schedule is for a 7 hour working day monday-friday and we have updated the "com.snc.resou...
Hello, Could you please help me clarify the difference between scoring in Demand Management (Demand Workbench / single score) and scoring in Strategic Portfolio Planning (SPP) ? Specifically, is the first intended to qualify an individual demand for ...
Hello. In the Project Workspace (SPM) there is the Doc Templates. Does anyone know if widgets, graphs can be added? Wondering if there is a way to create a document with dynamic data to use as a customized status report.
Hello.Is there any workaround to import a MS Project file into an existing SPM project with tasks? I get below error but wanted to know if there is anything we can do. Error MessageImport Failed. Importing of MS Project file into an existing ServiceN...
In project workspace, planning tab, if I want to add dependency to a project task by selecting the option from the context menu, a right side panel appears where we need to select predecessor task. Now, here if I type the project task number correctl...
Hi All, I want to hide the feedback icon, EAP icon and Resource capacity icon (show on left panel) on strategic planning workspace. Please help me to achieve this. Thanks,Ashutosh
Dear All,I am seeking clarification on a few points related to Investment Funding in ServiceNow SPM:Who is responsible for adding the top-level investment funding budget?Is it possible to increase the budget for an existing investment? If so, who has...
Hi Experts,I have a requirement in Time Management where I need to ensure that users can only submit their Time Cards and Timesheets if exactly 40 unique hrs have time entries.If users submit with less than 40 hrs → Submission should be blocked.If t...
Can someone share some supporting documents to configure Capacity planning for Resource and capacity management in Strategic planning workspace
I appreciate this is something of a subjective issue, but I'd like to get your opionions on this: Given that, in the new (and awesome) project workspace, you can now see the tasks in a Sub-Project in your Project Planning view, when would you use a...
Beyond on-time delivery and budget tracking, what KPIs or metrics have you used in ServiceNow to measure actual business value delivered post-project (e.g. ROI, user satisfaction, reduction in incidents)? Has anyone linked those metrics back into Str...
When resources are shared across multiple programs / portfolios in ServiceNow, how do you manage conflicts or overbookings — especially when estimates shift mid-project? Are there recommended workflows, dashboards, or approval gates to prevent resour...
Has anyone implemented a hybrid delivery model within one Project Portfolio in ServiceNow (i.e. combining Agile-sprint work with Waterfall-style phases)? How did you model that in SPM/PPM, and how did you handle dependencies, tracking and progress re...
What’s the best practice in ServiceNow to maintain a full audit trail of approvals, scope changes, and resource shifts in a multi-phase project — especially when projects span Agile and Waterfall components? Which modules/features (or customizations)...
Please share best practices or tips to handle unplanned scope creep in SPM. projects which can be tracked as a metrics at the end of project.
