Query business rules provide behind the scenes filters and I like to call them the "other ACL". There is an out of the box one on the incident table called "incident query" that is updated by the Business Stakeholder plugin though if you had edited it prior it might not update your edited version.
navigate to System Definition \ business rules and search where name = "incident query"
Look at the Advanced tab and ensure the "sn_incident_read" role is included like mine below:
There is NOT an out of the box query business rule on request so search business rules where query is true and for the "sc_request_item", "sc_request", and "sc_task" tables.
that role contains-
Users with this role can view and approve records within all products of ITSM.
Note: The business_stakeholder role contains the following ITSM roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles
They should see(read) all module menus and incidents/request
can you go to the plugin and hit the repair link?
I created a user with just the business_stakeholder role and was able to see Incident, Change, and Problem. As
Please see the "Installed with Business Stakeholder" and the roles included. Make sure your ACLs include these roles to grant read access to the appropriate tables. For example I added the "Access to" related list to the role form so I could see 3 read ACLs for "sn_request_read" for example:
