1 ACCEPTED SOLUTION
Query business rules provide behind the scenes filters and I like to call them the "other ACL". There is an out of the box one on the incident table called "incident query" that is updated by the Business Stakeholder plugin though if you had edited it prior it might not update your edited version.
navigate to System Definition \ business rules and search where name = "incident query"
Look at the Advanced tab and ensure the "sn_incident_read" role is included like mine below:
There is NOT an out of the box query business rule on request so search business rules where query is true and for the "sc_request_item", "sc_request", and "sc_task" tables.
