Changed Fields of Flow Designer

Shruti Kamboj · ‎12-14-2020

Hey Everyone ,

I want your help regarding the changed fields which appear on update of any record in flow designer.

I have shared the screenshot. My query is how to use these changed fields. I mean exactly what is their purpose. In my case they are read only I am not able to select anything.

Any help would be appreciated.

Thanks

Brian Bouchard · ‎12-29-2020

Hi Shruti - Please read my explanation in the following thread:

https://community.servicenow.com/community?id=community_question&sys_id=0aa94af9db6594101cd8a345ca9619bc&anchor=answer_d0fd0fbedb15ac507d3e02d5ca9619d8

You cannot access the field names directly after your trigger, since Changed Fields is an array of objects. You have to parse through each item in the array and then add your logic. Note in my example on the other thread after the Trigger, the first Action is a For loop to work through each item in the Changed Fields array. It looks like you're missing that step in the screenshot you posted.

View solution in original post

Ankur Bawiskar · ‎12-14-2020

Hi,

One real-time example:

1) Consider you require notification on incident and wish to include details in email body of only those fields which got changed

In that case the Changed Fields would help you determine which fields got changed so that you can print only those

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shruti Kamboj · ‎12-14-2020

I am trying to get the changed values of problem record on my form but they are not showing.

What can be the reason for this?

Ankur Bawiskar · ‎12-14-2020

Hi,

That is an Array of Objects so you will have to check whether it is empty or not.

refer below link

Using the data within the "Changed Fields" Pill

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shruti Kamboj · ‎12-14-2020

My change field log is showing null. And it is because I am not able to enter anything in it because it is read only. Do you have any inputs why it is read only?