Changing a Label on Choice field considered a customization from ServiceNow standpoint?

Benjamin Charle
Tera Contributor

I would like to change a label of a state choice field in demands from rejected to canceled and I am wondering if that would be an issue for ServiceNow as they would consider that a customization and not support it?

2 REPLIES 2

chrisperry
Giga Sage

Hi there,

As long as you are only changing the Label and are NOT changing the Value for the sys_choice record, you should be good to go. I would consider that more of a configuration rather than a customization.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

If this answer is helpful please mark correct and helpful!

Regards,
Chris Perry

Patrick Laroch1
Giga Guru

Changing the label for a more meaningful one for your organization is fine, but do not change the label if the intent is different. 

In your example rejected is NOT the same as canceled so I would not recommend changing the label. You can add the state "Canceled" to the Demand table.

Thank you,

Patrick