Closing a project reopens project tasks
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3 weeks ago
Hello,
I'm having an issue where all the project tasks in a project are closed and when I update the top-level project from WIP to closed complete, it will reopen some tasks to a pending state. When I attempt to close those project tasks closed complete, the project goes from closed complete back to WIP. After confirming all project tasks are in a closed state, I then update the project state from WIP to closed complete. I do get the confirmation popup box that says all open project tasks will be updated to closed. Then some of those tasks get reopened back to pending.
I did notice this forum post but there wasn't any resolution on why this was happening:
Has anyone else experienced this? How did you resolve this issue?
Thanks,
Peter
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Project Portfolio Management
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2 weeks ago
Hi Peter - this is not OOTB behaviour at all; you either have a customisation in place which drives this behaviour or a bug. I'd advise to reach to your admin or even to ServiceNow Support so further investigation can take place.
The link you shared is fairly old and at the pace SN releases new functionalities and fixes, it's likely outdated now 🙂
