Configuring Resource Management Workspace
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08-12-2024 06:40 AM
Hi,
1. I have installed Resource Management Workspace.
2. https://docs.servicenow.com/bundle/washingtondc-it-business-management/page/product/resource-managem... - Followed the Steps mentioned in this document
3. When I create Resource Card, Users and their cards are not displayed as shown in the video in the document.
4. Also, I do not see "Filter by" field when creating resource card in DEV but I can see in PROD.
I would need a help or support on this.
Thanks,
Vaishnavi
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08-12-2024 07:01 AM
Hi! I have the same problem, you need to create an "employee profile" from sys_user form related link, and assign primary attributes (rol, skill, etc) to the user, and then you will be able to see the resource into resorce card. (remember to the user have to have the pps_resource)
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08-12-2024 07:13 AM
Users profiles are already there in the system.
Users with pps_resource role are 290. Still not one is visible in the Resource card. Not able to understand.
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08-12-2024 07:27 AM
An these user profile have already completed the primary attributes fields?
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08-12-2024 09:35 AM
primary attributes as in? All the roles are given. All the important fields required for a User profile is filled.
