Hi all!
We have recently started ServiceNow Contract Management for managing and tracking contracts within IT.
However, we aren't sure how best to deal with resellers.
For example our hardware estate is Lenovo but we don't purchase hardware directly from Lenovo, instead we use a reseller. This reseller, might also supply software or services.
Just wondering how others have got round this as it doesn't seem clear when creating a new contract. Do we need a new Contract Model?
Any advice would be greatly appreciated.
Many thanks
Tracey
