Could the hyperlink in the portal form's pop-up message after submission be configured?

[SimKunW]

We are configuring the SPM demand management module. On submitting the service portal demand form, an OOTB pop-up message will display the demand number and hyperlinks to the respective demand on backend. However, we would not want to redirect the user to backend but instead, redirect to another page on portal.

Is there a way we could change the hyperlink, or at least remove the hyperlink in the pop-up message?

[Ankur Bawiskar]

@SimKunW 

did you check the record producer script is showing that message?

if it's present there then you can change that

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SimKunW]

Hi Ankur, thank you for your response. We've checked the record producer doesn't have any script related to the pop-up message, seems like it come as default behavior.

[Ankur Bawiskar]

@SimKunW 

I shared the details and solution below.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@SimKunW 

the message comes from record producer script

URL: https://instanceName.service-now.com/nav_to.do?uri=sc_cat_item_producer.do?sys_id=71ad2980eb221100b749215df106fe03

To remove the link to that record update as this in the 1st line

gs.addInfoMessage(gs.getMessage('Demand ' + current.number + ' has been created.'));

If my response helped please mark it correct and close the thread so that it benefits future readers.