Create Resource Group - should it provide the pps_role?

Les1
Tera Guru

When using the below method for creating a resource group, my presumption was that when using it then it would immediately show as a resource group. However, for this to happen, the role pps_resource needs applied to the group and i'm observing that this isn't being automatically applied when creating a resource group via this link. Literally you create the new group, and it doesnt then show in the Resource Group list. So then a second action is needed to apply the role so it will show. 

I'm just confirming that this is OOB vs or do i have something broken? I mean, if the link is intended to just DISPLAY what the resource groups are, thats fine, but having the "NEW" ui button seems to suggest that it will indeed create a resource group (instead it just creates a group with no roles, types, etc).

find_real_file.png

 

Thanks in advance..

1 ACCEPTED SOLUTION

Rae Ann Prasnic
ServiceNow Employee
ServiceNow Employee

Yes, this is OOTB and drives me nuts! PLEASE vote for my Idea to change

Please mark reply as helpful or correct if applicable (I'm working on a badge!). Thanks, Rae Ann

 

View solution in original post

7 REPLIES 7

@Rae Ann Prasnicki  

I added your Idea to the Idea post. Hopefully, it gets more visibility and votes! 

Thanks @Rae Ann Prasnicki 

i upvoted as well! 😄

Dhiren Aghera
Tera Guru

Les - Your thinking is no different than ours. We also had the same confusion as to why the new groups being created are gone and not visible. It seems there is an OOTB behaviour and yes it makes sense to add the pps_resoruce role directly when creating a resource group from this module so that they are visible directly without any additional steps.

@Rae Ann Prasnicki  I have voted to your idea...