I would like to create a custom UX Analytics dashboard, where I can collect the following information (see below). I would also like to see if there is a heat map integration for a service portal. The icing on the cake would be to have a weekly automated report sent to the client.
Thanks in advance.
Info to collect:
| Total Tickets/Work Orders Created |
| Tickets created by Business Line |
| User Sign In |
| Store Sign In |
| Total Sign In Count |
| Sign In by Time |
| Sign In By Role |
| Top Click Ranking |
| Number of Searches |
| Search Terms Used |
| Sign In Frequency |
| Session Duration |
| Unique Visitors |
| Ticket Status Abonden Rate |
| Survey Report |
| Conversion Funnel |
| Request Help Presented |
| Request Help Invoked |
| Re-Open Presented |
| Re-Open Invoked |
| Top 10 Pages Visited |
| Entry Method |
