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Resolved! Test Management 2.0: associate defects to test cases

In Test Management 2.0, how can you relate Defects (rm_defect) to Test Cases (sn_test_management_test)? The documentation is very clear on how to execute your tests in sprint testing and categorize the test runs as passed/failed/blocked, but if a tes...

Mike304 by Giga Contributor
  • 4396 Views
  • 4 replies
  • 12 helpfuls

Actual End Date on Project

Hi community!      I need a bit of clarification regarding the behavior of the "Actual End Date" on the project.  Based on my research, this date is set based on the actual end date of the project task with the lowest priority(the date that is furthe...

Resolved! Viewing Sprints on Product Owner Dashboard

Just getting started with Agile 2.0. We have set up an Agile Team, created Stories and assigned these to Sprints and all looks good.  However, when I try to view the Sprint Burndown (via the Scrum Master Dashboard and Product Owner Dashboard), I can ...

pwilliams by Giga Contributor
  • 2566 Views
  • 13 replies
  • 2 helpfuls

Resolved! Using ITBM for projects that are not IT projects.

Here is a message from Greg that I am posting for him. Good morning, For those that I may not have met on the phone, my name is Greg Sahnd with Sacramento Municipal Utilities District (SMUD) in California.  My role at SMUD is a leader in the IT PMO a...

Michael131 by Giga Expert
  • 1854 Views
  • 6 replies
  • 3 helpfuls

Resolved! How to make field read-only if the parent record has child record.

Hi Everyone, Badly needed your help. I have this requirement where I need to make the customize field I create "u_actual_cashflow" to become read-only in the expense line if the parent expense line has a child expense line.   I have this script const...

mark141230 by Tera Expert
  • 1866 Views
  • 3 replies
  • 1 helpfuls

PPM subprojects

Hi, I have few questions on PPM Sub Projects: 1) Benefit  of using a sub project. How many sub projects can be create. 2) Can we have a sub project's portfolio and program to be different from its parent project. 3) can we add status to subprojects a...

CV1 by Tera Contributor
  • 3023 Views
  • 4 replies
  • 17 helpfuls

Resolved! Anybody got the Alignment Planner / Roadmap Builder to work?

I'm trying to follow the documentation for the new road-mapping function (supposedly released last week). I thought it was called "Alignment Planner Workspace" but I'm not finding that in the list of available apps. I did find "Roadmap UI Builder Com...

Resolved! Send email notification via dot walking to a field on form

Hi,I would like to send an email notification via dot walking on a form.The Form in question is the alm_hardware form. It has a field called Assigned to which is a reference field to the user tableOn the user table the user managers field is presentI...

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Scrum / Agile - Stories and test plans / cases

We would like to explore the use of test management in ServiceNOW rather than manage our current test plans / cases in Excel. What would be the best way to represent this on a story? Would it be as simple as adding a related list to a story that woul...

jim_43 by Kilo Contributor
  • 3733 Views
  • 4 replies
  • 2 helpfuls

"Help the Help Desk" tool

Does anyone have details or preferably a video of how the "Help The Help Desk" tool work in Servicenow? The stuff on Docs are not too clear.

nimerkawwa by Giga Expert
  • 4198 Views
  • 4 replies
  • 6 helpfuls

Test Management or Test Management 2.0 ...?

I am currently assessing the Test Management plug-in for use in our team. Our needs are simple; we are responsible for multiple applications for a number of customers. Most of our testing is automated, but we need some manual testing before deploying...

JanickeE by Kilo Contributor
  • 3820 Views
  • 12 replies
  • 6 helpfuls