Demand and Test Management

[Tommaso2]

Hi all,

About integration between Demand and Test Management in ServiceNow:

- When tests are needed in a demand if it is not about execution?

- How tests can be an automated step of demand process? Because based on my understanding, Test Management is a standalone process

Many thanks

[MC30 · Accepted solution]

Hi @Tommaso2 ,

1. When are tests needed in a Demand if it’s not about execution?

The Demand phase is about idea capture, assessment, prioritization, and approval — not execution. However, tests may be involved in these scenarios:

Use Cases Where Tests Are Relevant Before Execution:

1. Feasibility Testing (Pre-Project PoC):

   • Lightweight tests to validate that a concept or proposed solution works.

   • Often done during technical assessment of a demand.

   • Example: API connectivity, sandbox proof-of-concept.

2. Risk or Impact Assessment:

   • Running tests to understand potential regression impacts of implementing a new feature.

   • Often seen in infrastructure or platform-related demands.

3. Stakeholder Confidence:

   • Demonstrating working examples or prior test runs to justify prioritization.

In these cases, you're not doing a full QA cycle, but rather leveraging Test Cases/Plans for technical validation to support the business case of the demand.

2. How can tests be an automated step in the Demand process if Test Management is standalone?

With a bit of automation and configuration, you can integrate it into the demand lifecycle.

Ways to Integrate Tests into the Demand Process:

 A. Custom Flow or Script to Trigger Test Plan

• Use Flow Designer or a Business Rule on Demand.

• When the demand enters a certain state (e.g., "Assessment" or "Qualified"), create a Test Plan and link it.

B. Extend Demand Form with Related Test Cases

• Add a related list or embedded list to display related Test Cases or Test Plans.

• Use a custom M2M relationship if needed.

Embed Test Results into Demand Assessment

• Once a Test Plan is run (manual or automated), you can:

  • Display summary test results in the demand record.

  • Update a custom field like u_test_result = Passed/Failed.

  • Gate approval or scoring based on test result.

D. Use ATF (Automated Test Framework) to Validate Pre-conditions

• If your demand requires validation of platform features (e.g., performance or UI tests), link it to ATF test runs.

• ATF can be triggered via script and results logged into a demand-related custom table.

If my response helped please mark it correct or Helpful.

Regards,

Madhuri

[Tommaso2]

Hi!

Very useful! 

Thank you