Demand Assessment and Scoring

[pinkymendoza]

How does the demand score is calculated? What parameters are considered in getting the score? 

[Dhiren Aghera · Accepted solution]

The Demand assessments and scoring using the OOTB Assessment metrics defined for the Demand process. If you goto Assessment metric type and select Demand you will see all the different metric element and its calculation for generating the score.

Each metric category uses a method to calculate it is either  scripted or it is through assessment responses.

Hope these helps

[Alpa82]

Hi @pinkymendoza 
There is also this KB article with some explanation:
How are Score on Demand and averages calculated? - Support and Troubleshooting (servicenow.com)

Useful overview of the Scoring:
demand-evaluation.pdf (servicenow.com)

[SimKunW]

Hi @Alpa82,

Would you kindly share again the demand-evaluation pdf? The link now redirects to ServiceNow landing page.

Thank you.