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Demand Management – dedicated workspace or permanently part of the Strategic Planning Workspace?

zeeshanchau
Tera Contributor

2 hours ago

Hi SPM Community,

I am currently working on the target picture for the demand process in several customer projects and would like to better understand the long-term product direction.

Here is how I see the current situation:

  • Demands are an integrated part of the Strategic Planning Workspace as a planning item type (Portfolio Planning / Roadmap Planning), including conversion into execution items such as projects or epics.
  • At the same time, ServiceNow is visibly investing in the demand record itself – in the Australia release, for example, the Docs tab for business cases and product requirements, plus AI summarisation for unstructured demand content.
  • In parallel, there are clearly separated, dedicated workspaces for other SPM domains: Project Workspace and Resource Management Workspace.

That leads me to the following questions:

  1. Will Demand Management strategically remain an integrated part of the Strategic Planning Workspace, or is a dedicated Demand (Management) Workspace planned in the mid to long term – comparable to Project Workspace and Resource Management Workspace?
  2. Which further consolidations or bundlings of workspaces are on the roadmap? Is the direction more towards consolidation (one planning workspace for everything) or towards specialisation (more role-specific workspaces)?
  3. Are there already official statements on this in delta decks, capability maps or roadmap sessions that we can point customers to when defining a target architecture?

Background: For architecture decisions (process design, forms vs. workspace configuration, custom effort, enablement of business departments) it makes a significant difference whether we position the Strategic Planning Workspace as the permanent target UI for demands today, or whether we should expect a future shift.

I would very much appreciate input from the community and – ideally – from SPM Product Management.

 

Thanks in advance and best regards

Zeeshan Chaudhry

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