Demand Management- Risk value and Size

pritam8
Kilo Expert

Hi All,

I have seen the Risk , Value ,Size calculation based on that the position of the demand is decided in the workbench in any quadrant.

Can any one explain, How demand management calculates the Risk ,value and Size ( Technical & functional explanation)

Thanks,

Pritam

5 REPLIES 5

Balaji39
ServiceNow Employee
ServiceNow Employee

Hi Pritam, An assessment is triggered when the demand is screened. The risk, value and size are calculated based on the response for the assessment. You can look into the assessment metric definitions under Demand > Settings > Assessments for exact details.



Thanks,


Balaji


Pritam - please refer these two threads for complete answer



Re: assessment results calculation



Assessment Metric Results Value Calculation


shloke04
Kilo Patron

Hi,



Parameters like Risk,Cost, Value in Demand are calculated from a Business Rule "Populate Metric Results" on the Demand Table which queries the Result from the "Assessment Category Result(asmt_category_result)" Table to Populate the above mentioned parameters.



Below links may be useful on the same:



What Assessment Categories are you using / will you use in Demand Management?


BLOG Intro -


BLOG post #2 -




Hope this helps.Mark the answer as correct/helpful based on impact.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hi Shloke


I came across this post and it has helped me in the right direction.


I am just hoping to dive a little deeper.....



So looking at the Business Rule of Populate Metric Results on Demand Table, I see the script checks for, things like score_size, score_value, score_rick, Strategic_alignment, score_cost.   What I can't figure out is where it gets the values to place in the list view of Demand Workbench (being Risk, Value, Size).   i.e. How does strategic_alignment come into these three values?



Thanks