Demand survey metric calculations ?

[VedhR]

Hi All.

I have requirement where a survey need to trigger when demand is in Qualify stage.

As of now - survey is triggering, when demand changes from screening stage to Qualify stage, here a business rule (populate metric results) is running and calculating the metric values.

New requirement : Trigger another survey when Demand is in Qualify stage and calculate the metric results.

and the condition in the script mentioned below.

Screening = state -3 

Qualify = state = -4

how can we calculate metric results once again in qualify stage, please help!

#servicenow #SPM #innovation management #Demand management

Thank you.

[SasankaV]

Hi @VedhR, I think I faced a similar use case in my experience with Work4flow. Give the below steps a try:

• Log in to your ServiceNow instance and navigate to the Business Rules module.

• Create a new business rule for the Demand table.

• Set the business rule to run when the Demand state changes to Qualify (state = -4).

• In the business rule, add the condition to check if the Demand state is Qualify.

• Add the actions to trigger the survey.

• Include a script to recalculate the metric results. You can call the existing function or script that calculates the metrics.

• Save the business rule and test it to ensure it triggers the survey and recalculates the metrics correctly.

Let me know if it doesn't work. I'll be happy to assist.