Hi @Paulo6 , I think I faced a similar use case in my experience with Work4flow. Give the below steps a try:
Log in to your ServiceNow instance and navigate to the project management module.
Identify the table or record where approved hours are stored (e.g., time_card or a custom table).
Go to System Security > Access Control (ACL) and search for the table related to approved hours.
Review the existing ACLs to check if delete permissions are restricted for approved hours.
Modify the ACLs to grant delete permissions to the appropriate roles (e.g., project managers, admins).
Save the changes and test the deletion functionality to ensure it works as expected.
Communicate the changes to relevant users and provide guidelines to prevent accidental deletions.
Let me know if it doesn't work. I'll be happy to assist.
