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Resolved! Business Rule Condition field is too short

I know this might sound crazy, but, currently I am having issues with a long condition I need on a business rule, and the current size of the field (254) is not attending my needs. Do anyone knows of any impact of changing this size to maybe 400 ?  W...

how to report on incidents related to a problem

I am trying to produce a report that will show me the problem number (PRB00123456) that is associated to multiple incidents.   When I look at the incidents, I see that there is a relationship to a problem (ie. INC00123456 investigated by Problem PRB0...

jfrancione by • Tera Contributor
  • 4031 Views
  • 10 replies
  • 5 helpfuls

Move from Catalog Request Item to Project

Is there a way to create Projects or Demand records from Catalog Request Items in Geneva? We currently bring our project based work in through the Request Catalog and track the work as RITMs.   We are planning to move into the PPM module shortly and ...

edavidso by • Kilo Contributor
  • 1651 Views
  • 4 replies
  • 1 helpfuls

Resolved! Reports, should they be created in production?

Hi All,We're new to Enterprise and have implemented some processes and procedures for how we want to handle "writing to production".   I have the admin role on our Dev/Test environment (1 instance) and no role on Production so I can't even see a repo...

carlh by • Kilo Guru
  • 3118 Views
  • 6 replies
  • 6 helpfuls

bulk import/ export of data (including attachments);

Hi,Could you please let me know if there is a tool for doing bulk import/ export of data (including attachments);?We have a scenario where we need to bulk export all the records one Service Now instance to another along with attachments (if any). Do ...

jmadhuri by • Kilo Explorer
  • 4513 Views
  • 11 replies
  • 1 helpfuls

Resolved! Incident task count query

We have Incident and Incident task associated for the Incident. We like to know how many (count) incidents and status of the task task assigned to parent Incident into a separate field called "Task Status & Count" in Incident form.Incident Table     ...

venkatkk by • Tera Contributor
  • 4738 Views
  • 17 replies
  • 4 helpfuls

How can one apply a change to WBS to their Project Tasks?

I am in the project category and created a project template from a base project I created.   In the template I was able to add a default name to the WBS.   Now each of my projects has the same default name in their WBS and even if I open the WBS fiel...

danb2015 by • Kilo Contributor
  • 1811 Views
  • 8 replies
  • 1 helpfuls

Project "Risk" field

Can someone explain how the Risk field in Project record works? I found a couple mentions of it in the documentation but nothing helpful. There's a Risk list associated with the project record and a Risk field as well. Are the two related? If I add a...

epuchals by • Kilo Contributor
  • 2563 Views
  • 4 replies
  • 0 helpfuls

Resolved! Visual Task Board Permissions?

Hi,Is there a way to limit/prevent creating visual task boards? I.e., let's say somebody wants PM's to be able to make a Visual Task Boards and add members, but not allow individual users to make or create them.The documentation would suggest that th...

guido_m by • Kilo Contributor
  • 5782 Views
  • 3 replies
  • 3 helpfuls