Hi all, we have little Problem with Reporting on SLA's and I would like to ask you if you may know a way to solve this. We have two Groups mainly working on Incidents, if Group A did not find a solution it escalates the INC to Group B. As we Report...
Hi,I want an email to be sent when a specific date field has reached 30 days before the actual date.I have set this on the contracts table but is it not working, does anyone know a script I can use?The field is a date field called u_review_dateWhen t...
My organization wants to make the create new idea module accessible to all the end users. I made the module visible to all the the users, however end users can only view the form but cannot edit it. What should I do, such that end users can create an...
Do the Actual Burndown values in the Burn Down Chart pull from the values in 'A' (Actual) on the story card in the Task Progress Board? Does it pull from 'Actual Hours' on the Scrum Task form? (Are these the same #)? Is the chart updated right away...
Hi.I have a project with 12 tasks. One task is 100% complete; however, the project itself is still showing 0%. What am I doing wrong?Thank you!
Hi,Is there any steps back/undo functionality in Planning console? ThanksTiff
I enabled the ‘Enable altering of planned date(s) for task in WIP/Closed’ option in our test instance and now I can edit the Planned Start Date on projects, which also updates the Project Planned End Date automatically. However, the Planned duration ...
Hi Team,We are on Helsinki, May we know the difference between portfolio target and portfolio budget.What we understand so far is that portfolio budget is high level estimate of budget for a financial year.So what is the use of portfolio budget? and ...
Hi,Can anyone explain what is "new SNC.PlannedTaskAPI();". I could not find it in script includes. Please helpThanks
Trying to figure out the difference between these 2 roles.What did they take away from the older roles and add to this new role?
We have a need to show the Total Budget vs. Total Actuals on projects. I thought there would be an OOB Database View since I figured this was a pretty common use case, but I was unable to fine one to help. I’m curious as to if/how folks using Projec...
So it looks like the SDLC / Project areas of the tool have a concept called "teams", which for the life of me looks exactly like Assignment Groups but without the roles.Much of the OOB sprint planning seems to hinge on that Team concept but I can't u...
Hello SN Community I'm trying to create a report which I think will require a database view. I want to identify Windows servers that do not have a "depends on:used by" relationship with a Business Service. I've been working on creating a databas...
We have a few customized fields on the pm_project table that we need to show on a list view of project tasks. For some reason, I cannot figure out how to dot walk to the pm_project table. The fields for top_project, parent, and so on are only showing...
We are currently evaluating ServiceNow PPM for project delivery to external customers (customer on-boarding). I have a demo instance that I am using to evaluate PPM. Our initial usage will be very basic and I have setup projects, templates, project...