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I know this might sound crazy, but, currently I am having issues with a long condition I need on a business rule, and the current size of the field (254) is not attending my needs. Do anyone knows of any impact of changing this size to maybe 400 ? W...
I am trying to produce a report that will show me the problem number (PRB00123456) that is associated to multiple incidents. When I look at the incidents, I see that there is a relationship to a problem (ie. INC00123456 investigated by Problem PRB0...
Is there a way to create Projects or Demand records from Catalog Request Items in Geneva? We currently bring our project based work in through the Request Catalog and track the work as RITMs. We are planning to move into the PPM module shortly and ...
Hi All,We're new to Enterprise and have implemented some processes and procedures for how we want to handle "writing to production". I have the admin role on our Dev/Test environment (1 instance) and no role on Production so I can't even see a repo...
Hi,Could you please let me know if there is a tool for doing bulk import/ export of data (including attachments);?We have a scenario where we need to bulk export all the records one Service Now instance to another along with attachments (if any). Do ...
We have Incident and Incident task associated for the Incident. We like to know how many (count) incidents and status of the task task assigned to parent Incident into a separate field called "Task Status & Count" in Incident form.Incident Table ...
What languages are most often used in ServiceNow.
What use cases would you use a Vendor vs. when you would utilize a Company?
where can I find the API for GlideProjectTemplate class?
I am in the project category and created a project template from a base project I created. In the template I was able to add a default name to the WBS. Now each of my projects has the same default name in their WBS and even if I open the WBS fiel...
Can someone explain how the Risk field in Project record works? I found a couple mentions of it in the documentation but nothing helpful. There's a Risk list associated with the project record and a Risk field as well. Are the two related? If I add a...
Hi,Is there a way to limit/prevent creating visual task boards? I.e., let's say somebody wants PM's to be able to make a Visual Task Boards and add members, but not allow individual users to make or create them.The documentation would suggest that th...
We're trying to figure out permissions on VTBs and wondering if you need an ITIL license for task boards. It seems like if the boards are tied to an incident, then you would need one, but freeform boards may not require an ITIL license?
When I create a new child ticket, I would like some field values from the parent ticket to automatically be populated into the child ticket. How do I achieve this?
Hi all,A quick check with the community before I load a ticket with Hi.I have created a list view which says "show all IT tickets for FAD users" to be accessible by a specific business unit in our organisation which are using SNC for ticket trackin...
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