Don't close incidents when incident tasks are open

[riaz_mansuri]

Hi

I would like to create a rule that if an Incident has any Open (Incident) Tasks the Incident cannot be closed.

Not all Incidents will have tasks.

Any help?

Thanks

Riaz

[riaz_mansuri]

Hi Anjali,

This is what I did according to what you wrote. It dies not work yet an I was able to resolve the Incident.

[anjalichoudhary · Accepted solution]

Hi Riaz,

Please add filter condition in BR as below:

and in code do the gliding on incident_task table rather then incident as below and then try:

Thanks,

Anjali

[riaz_mansuri]

This code worked great - thanks

[Max C1]

Would there be a needed update to this for Jakarta? It prevents the incident from closing when the incident task is active true and when its false. Any suggestions? 

[ZEUS1120]

Hello, Can this also applied in SOW?