Forum Posts
Resolved! Resource capacity planning on planned maintenance tasks
Hey all! We are an organisation that are currently transitioning from a PPM system to SPM in ServiceNow. Currently we are developing a framework for planning maintenance tasks accross our organisation, so that we can prioritize these along with proje...
why external users cannot able to access Visual task board even they are member?
Hi All,Actually on Project we a Custom list collector field , in that we have add our customers to that, now on the visual task board we added them as a members , so they can go through the vtb though link, but when they are click on that project the...
Resolved! How can we create a Group by View in ServiceNow
Hi Can someone please help me in creating Group by View, wanted to have Grouping based on capability
Percent complete field on project form of an Agile type project
We have Agile and Waterfall projects. The Agile projects have Epic, Feature and Stories, scrum tasks. There are users working on these Stories and also booking time to it but still the percent complete field on Project form remains as 0 percent. I fo...
Resolved! Differentiating between Labor and Non-Labor Expenses
Using the Planning Console of the SPM Module under the Financials tab, I am trying to differentiate between Labor and Non-Labor expenses. The only way it has been separated currently, is by using Category field. Is this possible?
QuickBooks
Does anyone use QuickBooks for their account practice? If so, how did you integrate with ServiceNOW? When you did integrate with ServiceNOW what were some of the pros and cons with the integration? Thanks for you input.
Portfolio Gantt view?
I'm sure I'm missing something obvious, but is there a portfolio gantt view that goes to the same sort of detail as the planning view for individual projects?I've found the Portfolio Gantt Chart, and the Investment Portal, but they're too high level ...
Agile Phase questions
Hi. Could not find documentation on Agile Phases to answer these questions. Hope you can help?What is the purpose of an Agile Phase in a Hybrid project?Can there be more than one Agile Phase?Is an Agile Phase basically just a Parent task in the pla...
Project Closing in SPM
Hello Everyone, I need to know about a Business Rule or a Client Script that enables the Project to Auto Close ones all the Agile Phase Tasks are Closed. So, I just want to know which BR/Script is responsible for making this happen? Thank you,Nihal
Resolved! Reassociate Demand Resource Plans to an Epic
Hello SPM Forum! I've been tasked with trying to reassociate existing Demand Resource Plans to an Epic when the Epic is created from the "Create Epic" UI Action. I believe it's supposed to copy things over to a Project from a Demand (we have customiz...
SPM (ITBM) Roles & Capabilities spreadsheet
A few releases ago my manager showed me a ServiceNow spreadsheet of SPM/ITBM roles & capabilities. It was very detailed, dozens of rows covering all the roles ... more detailed than the typical description of role & function found in https://docs......
How to Open a URL from Background Script
Hi Everyone,Can I open a URL from background script or script include. For example I want to open www.google.com in a new tab from background script. Is itpossible ?. I know its possible from Client script but I have a certain requirement in which I ...
Resolved! EPICs are not available under Project portfolio lens
Hi All,When I try to create a Project Portfolio lens in SPW, I can't see the EPIC visibility on the roadmap, UTAH it was there but in Vancouver it is been missing,Any ideas will be appreciated, thanksplease find the screenshot for your reference Than...
Agile Board, Backlog view. How to sort?
Hi everybody. After a recent upgrade to Orlando, my Agile Board looks very different. Question 1: So I go Agile Board and then select the Backlog link. It lists all of my Epics, which is great. However, they seem to be listed in random order. ie. ...
