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Resolved! Make field mandatory when state changes

Hi community, I want to make this field 'Solution description' as mandatory when in State: Pre-Project Activities. Where do I need to insert code? business rules or client script are the best practices to achieve this ? Please help with the code. Tha...

Nur1 by Tera Contributor
  • 1315 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to map existing field to new field ?

Hi community, I need to map from u_pillar to new field u_gt_pillar in sys_user table. For example, I want to map BU - BE - Group CEO from u_pillar according to its GT Pillar is GSD-BE. I need to ensure any changes in Pillar field will auto refresh/ u...

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Nur1 by Tera Contributor
  • 1185 Views
  • 16 replies
  • 1 helpfuls

How is the Percent Complete calculated for a Program in ITBM?

We have about 6 Programs created in our London instance.  One of our Programs includes only 1 project. This project presents a Percent Complete value of 34%. However, the Program which holds this project presents a Percent Complete value of 0%. Can a...

Resolved! Program Planned End Date is not editable.

One of our program managers identified an issue where the program manager is unable to change the planned end date. I found this thread on the issue, but the answers provided were focused on projects not programs. Here is the message:  When looking ...

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Trevor L by Tera Expert
  • 2955 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can I check How many Licenses I have in my instance?

Hi, How can I check How many ITBM Licenses I have in my instance?? There is some project portal access that I understand needs ITBM licenses.  how many people can access Project and Portfolio dashboards?? Can you tell me if there is any OOB Dashboard...

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Resolved! Disable drill down on portal report

Hi All. Publsihed some reports in the Service Portal. I need to disable the standard drill down funtionality to let the user just see the report but not access the underline data. Is it possible? Thanks Fabio

Fabio Cresta by ServiceNow Employee
  • 1684 Views
  • 3 replies
  • 6 helpfuls

Resolved! Time sheet won't submit

Hi, A time sheet will not submit, all of the time cards are marked as 'Processed', there are none with zero time and when we try to submit it we get: Any suggestions on what's going on and how to resolve it? Matt  

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Matt44 by Mega Contributor
  • 1047 Views
  • 3 replies
  • 0 helpfuls

PPM project template related questions

Hello Everyone, Please advise on the following How to set few tasks as optional for eg : in the below planning 9,11,14 tasks can be skipped. The tasks need to be after 8,10and 13 I have 2 project templates : -  Template A  with 20 tasks and dependenc...

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CV1 by Tera Contributor
  • 798 Views
  • 3 replies
  • 2 helpfuls

Move Allocated Resource Plans from one Project to another

Hi Community, I have the following use case and would appreciate your input on a potential solution: we have a programme which has been managed as a project record on the system. Its scope has grown significantly to the point that a decision was made...

PaulaaO by Mega Sage
  • 1025 Views
  • 1 replies
  • 0 helpfuls

How to map predecessor / successor relationships in ServiceNow?

Hi all, from the enterprise architecture view we want to map predecessor / successor relationships on two different levels: 1. Version level: e.g. Windows Server R2012 is predecessor of Windows Server R2016 2. Content level: e.g. Red Hat is successor...

Manu15 by Tera Contributor
  • 838 Views
  • 4 replies
  • 1 helpfuls

Role Inheritance

I have a large volume of users with the "idea_manager" role. Reviewing their group memberships I can determine that something scrum-related has likely granted them this role. Having said that, I'm not able to determine, definitively, what higher ro...

TriWorks by Tera Contributor
  • 1294 Views
  • 3 replies
  • 1 helpfuls

PPM , MS Project online and MS Teams integration

is it possible to update MS Project online tasks from Servicenow Project Tasks and Vice Versa ? and can you also update Servicenow Project tasks via MS Teams ? I am aware of PPM Collaboration plugin but I am looking for more than sending notification...

amitjhingran by Tera Contributor
  • 1098 Views
  • 2 replies
  • 2 helpfuls