Don't close incidents when incident tasks are open

riaz_mansuri · ‎07-28-2017

Hi

I would like to create a rule that if an Incident has any Open (Incident) Tasks the Incident cannot be closed.

Not all Incidents will have tasks.

Any help?

Thanks

Riaz

anjalichoudhary · ‎07-28-2017

Hi Riaz,

Please add filter condition in BR as below:

and in code do the gliding on incident_task table rather then incident as below and then try:

Thanks,

Anjali

vrebba · ‎03-23-2018

Thank you Anjali.

I have disabled UpdateChildincident (OOB BR), But still whenever i am closing the parent child incidents are automatically closing.

Please advise 😞

Regards.

Vijay

Goran WitchDoc · ‎07-28-2017

got a good example here for the same request on change:

riaz_mansuri · ‎07-28-2017

Thanks Goran - Can you possibly paste the code used here?

Thanks

Riaz