DPM: Issue or "Bug" with "Needs Attention Attributes"

[Robin J_]

Hello Community!

I have been digging deeper into "Needs Attention Attributes" on the Digital Portfolio Management Workspace. I have also used this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1519343

The issue I have is that both Inputs (grAttrib + grSolution) seems to be empty which are utilized by OOTB Script Include (DPMNeedsAttentionUtilsSNC).

OOTB it is configured this way:

The query itself here is OK, but the issue is that both (grAttrib + grSolution) are empty when adding new Solution Cards. This results in that I get ALL incidents no matter which Solution, the only thing which matters is the "query". This seems in my head to be a "bug" OOTB.

I for example tried customizing and logging the variables (grAttrib + grSolution):

It shows clearly that these to variables looks to be empty:

This results in the query to apply to ALL solution cards:

Any ideas? I also created a Support ticket, but thought I could also post this on the Community!

- Robin

[Anand Kamale]

Hi Natalie, Did you get any resolution on this? i am facing the same issue. 

[mikehall]

One more thing.....  there is a one hour caching delay on the homepage.  If you make a new incident against your solution, you need to manually refresh the cache (using a refresh icon on homepage) to see it.  There may be a separate issue here, but I wanted to make sure that was brought up for awareness.

[Robin J_]

Great to know and will note that down! Thanks a lot 😁