dynamic filter option not showing

[TacoD]

Hi all,

A quick check with the community before I load a ticket with Hi.

I have created a   list view which says "show all IT tickets for FAD users" to be accessible by a specific business unit in our organisation which are using SNC for ticket tracking.

The purpose of this view is for the FAD managers to see what tickets their reports have loaded with IT to track various application issues.

The list filter I created uses a dynamic filter called "Users With FAD Roles" which makes use of an existing business rule I leveraged: getRoledUsers('IN','fad_local, fad_regional')

So far, so good.   Filter works like a charm when I test it.   However, when I impersonate a FAD manager, the filter shows up as "(empty)".

I suspect an ACL issue, but have no clue where to start looking. is it the sys_user table? I've tried giving read access tot hat table for FAD roles, but the filter still shows up empty.

Thanks for any suggestions you can offer.

[zica]

Hi Taco,

ensure that the profile you are impersonating is set with the right group (users >> search the manager then open it, scroll down to the group tab)

Furthermore, getRoledUsers returs an array of sysID

Kind regards,

ZA

[TacoD]

Hi,

Yes she is, even though this shouldn't matter for this specific business rule.

Like I said, the filter works fine when I try it as admin, but it returns (empty) when any FAD user tries to run this.

They have read access to the sys_user table, sys_user_grmember table and I even gave them read access to the incident table.

The FAD users do not have the ITIL role, but if I copy the filter to an itil - visible application, they experience the same (so I conclude it is not related to the lack of itil role)