Error on task record after submitting the time card in timesheet portal.

[Srikanth Menava]

Hello community,

We started using the timesheet portal in ServiceNow. We can select the task and submit time against the task. As we are doing that, I am running into an issue.

And here is the issue. On the timesheet portal, we are seeing ‘rate type’.

We don't want to rate where type on the portal. As of I know, if I uncheck ‘allow multiple rate types’ on that timesheet policy  will remove the rate types from timesheet portal as I need.

But if I did that I'm getting an error on that task itself when I am trying to change anything in the record or put in a comment. Here is the error message.

Has anyone been in the same situation and how did you manage to come out.

Any tips and pointers might be helpful.

[Srikanth Menava]

Has anyone faced the similar issue??

[Srikanth Menava]

Has anyone faced the similar issue, All I want to do is remove the rate type column from the time sheet portal..

[PaulaaO · Accepted solution]

Hi - were these time cards created when the time sheet policy allowed multiple rate type? usually in the Time Sheet space the records created follow the rule of the time sheet policy at the time; if the policy changes and you want to amend anything on time cards created on a previous time sheet policy it's likely to get this sort of message.

My advice is to try again with brand new time cards and see if you encounter the same behaviour. As for the existent time cards - recall them and re-submit so they follow the latest time sheet policy.

You can remove the Rate type column if you want to, however if that's out of the box I would suggest to not do that. We have customised ours and it caused quite a few problems, including issues with the functionality during upgrades/patches because any update to the components linked to the Time sheet portal would have been skipped due to our customisations.

If you still want to remove the column, then I'd advise you to look into the following widgets:

Go to sp_widget.list and find those with the following IDs -> tc-grid; timecard-portal-container; timecard-task-selector

There might be others, but these I am familiar with and the widget list should be a good starting point.

Hope this helps 🙂

[Srikanth Menava]

Hella @PaulaaO,

 Thanks for responding to this post. I've just verified this and it is haapenning because I've added the worknotes on the records whose timesheets created with previous timesheet policy where ‘Allow Multiple Rate Types’ is checked.

So the follow up  question since our time sheet policies is in PROD and people are using it. How should I introduce this new change. So I believe this should be changed on Friday or weekend after all existing time sheets are submitted. right? Also it is happening if they are coprying the timecards from previous, do you have an idea about how to deal with this.