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How can i create organizational structure in servicenow?

In User Administration i had seen like this "Manage users and map your organizational structure". I'm able to create users, but how to map a structure like the picture attached here? I am new to service now platform

structure.jpeg
vishnu_r by Kilo Explorer
  • 3502 Views
  • 6 replies
  • 0 helpfuls

Custom Table Visible on Reports

Hi All,  I've stumbled upon an issue i'm having and after a few days of stumbling around I figured I would ask the question here.  I have two custom tables, u_employee which is an extension off the Task Table and then a table called u_employeechange ...

Bhadley by Kilo Expert
  • 2504 Views
  • 3 replies
  • 0 helpfuls

Resource Management - Time Off - how do you handle this?

Just in the process of figuring out how I want our team members to request time off, get that approved according to the company policies and ideally also have that straight available in / for resource management.I am wondering if anybody has done any...

Work Order Tasks: Where is 'actual_travel_duration' calculated?

Hello Community  Actual Travel Duration is a field in Work Order Tasks and is automatically calcualted based on Actual Travel Start and Actual Work Start.  Both Travel Start and Work Start date fields are being populated correctly. And the Actual Wor...

pmelmoth by Kilo Contributor
  • 1098 Views
  • 2 replies
  • 0 helpfuls

Baselines to Help Tracking of Changes to Project Milestones

Anyway to create a report off project baselines to determine variances to project schedules? We have project milestones which project managers are updating the planned end for manually and not informing anyone. For us, this is not ideal as limits tra...

milestones.png
abudhwani by Kilo Explorer
  • 1859 Views
  • 3 replies
  • 0 helpfuls

how to see all attachments at the top of form

I'm in form view, and have a lot of attachments on the record.   So many attachments that the list at the top cannot display all the attachments.   What I can do is manipulate the DOM and change the height of the div to show more.    change ... <div...

JoeLighthall by Giga Contributor
  • 1616 Views
  • 3 replies
  • 0 helpfuls

Demand Management Scope: Where does it fit?

I'm sure there will be plenty of time for practical discussions about SN implementation, but I would like to take a quick theoretical poll to understand how the group members view the different parts of this SIG fitting together - demand, project, pr...

Resolved! Create Project Plan from template in workflow script

Here is what I am trying to accomplish:  As part of a Change Request Record Producer, the user selects from one of a set of Project Plan templates that closely matches the type of change.   Or perhaps the workflow figures out which project template t...

gflewis by Kilo Expert
  • 3594 Views
  • 4 replies
  • 0 helpfuls

Resolved! Cascade Delete not working

Has anyone seen a situation where the cascade delete does not work and what did you do to fix it?  Here's the scenario:  I have two tables (Table 1 and Table 2 lets say).   Table 2 has a reference field on it that references Table 1.   On the diction...

tltoulson by Kilo Sage
  • 2278 Views
  • 3 replies
  • 0 helpfuls

Resolved! Roles required to Create attachment

Hi,  I have a 'script include' which creates a .docx file as an attachment. I can execute that script as I am an admin ( I can create attachment through script). However, When I try this through 'non-admin' user, its not working at all !  Do I need t...

Reporting on ticket changes.

An old problem and challenge that I hope anyone can help  What does the metric definition look like that will capture the assignment group at the time of the event?   For example when a ticket status goes from new to active, what was the assignment ...

BK9 by Tera Contributor
  • 3241 Views
  • 2 replies
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Resolved! Open attachment in list view

Hi,  I currently display whether a record has an attachment in list view using the field style.   Is there any way I can OPEN the attachment from list view?  Many thanks,  Madeleine

madeves by Kilo Contributor
  • 3119 Views
  • 8 replies
  • 2 helpfuls

Resolved! Record Not Found / Business Rules

Hi everyone, wanted to ask a question about something that recently happened. before the creation of a record, I have a few before business rules that run to make sure the information supplied is correct. For example, a date field. If the user entere...

Mikolz by Kilo Contributor
  • 1218 Views
  • 6 replies
  • 0 helpfuls

Business Process Model Notation (BPMN) XML Workflow Imports/Export

Greetings,I would like to know if the ability exists for me to import a bpmn xml into the workflow side of service now, or if it's possible to export workflows that already exist in service now as bpmn xml. I would like to ensure that business proces...

by  
  • 3110 Views
  • 1 replies
  • 0 helpfuls